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  • You wouldn't want your personal data floating around in the web for the first ill-intentioned person to grab? The good news is that you can help. An exciting company delivering a top level Data Compliance/Data Privacy Software in a booming industry (thinking about you GDPR) is looking for a French speaking Pre-Sales Consultant to join their ever-expanding team. You will become an expert on the products they offer, deliver demos, workshops, POC, brainstorm and discuss with the client the best solution for them. 3 essential attributes that would make you a catch: *2-4 years in Presales/Sales Engineer, or a solid implementation experience with exposure to Presales, in the Tech industry *Able to handle technical discussions and to explain in commercial terms the implications of the solution *Close to native level of French and excellent communication in English The main responsibilities: *Deliver Demo's, workshops, proofs of concept and respond to RFP/RFI, *Gather client's requirements and document best solution *Travel to France to meet customers onsite The selling points: *20% commission *Excellent product in a booming industry *Travels to French speaking countries *Wellness discounts *Brand new office *More Location: Central East London Salary range: £35'000 to £85'000 basic depending on experience 20% commission on top Start date: ASAP If you read that far and you felt this could be you, quick apply or send your CV to j.seng@eurolondon.com.

  • An exciting company delivering RF Plasma products and cutting-edge medical devices is looking for a Technical Support Engineer to grow their small yet successful team. You will become an expert on the products when it comes to clients interactions while also actively contributing to the design of new product concepts. 3 essential attributes that would make you a catch: A background in Electronic Engineering A prior experience in Support Engineering (installation, maintenance, offsite and onsite support) An excellent communication in English Extra-bonus point if you can speak German or Japanese The main responsibilities: Install, maintain and support medical devices and RF products on and off site Actively contribute to design new products Travel to Germany and across Europe to help clients The perks: Bonus Work life balance Training in Japan Travels across Europe Health Insurance and Pension Plan Gym deals More Location : West London Salary range: £25'000 to £30'000 (this could be stretched for the right candidate so don't make it stop you from applying) Start date: ASAP If you read that far and you felt this could be you, quick apply or send your CV to j.seng@eurolondon.com.

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • The Customer Service Representative role will consists in attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Location: Soho & Shoreditch English needs to be fluent standard. The desire candidate must speak French and German Working Hours 9-5 or 9-6 Pay 25k - 27 per annum Depending on the experience Career progression as they are launching the new office in London Job functions: *Open and maintain customer accounts by recording account information *Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution *Maintain financial accounts by processing customer adjustments *Recommend potential products or services to management by collecting customer information and analysing customer needs *Prepare product or service reports by collecting and analysing customer information *Manage large amounts of incoming calls *Identify and assess customers' needs to achieve satisfaction *Meet personal/team sales targets and call handling quotas *Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Go the extra mile to engage customers *Resolve customer complaints via phone, email, mail or social media *Use telephones to reach out to customers and verify account information *Greet customers warmly and ascertain problem or reason for calling *Assist with placement of orders, refunds, or exchanges *Advise on company information *Answer questions about warranties or terms of sale *Utilize computer technology to handle high call volumes *Work with customer service manager to ensure proper customer service is being delivered *Close out or open call records *Resolve customer complaints via phone, email, mail or social media Requirements: *Proven customer support experience *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiar with CRM systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize and manage time effectively *High school diploma or equivalent; college degree preferred

  • As a member of the account management team, you'll work alongside your market managers to help our clients set up their bookable listings, maintain their pricing and availability, and deal with any day-to-day queries. The role will include carrying out: *Cold calling potential partners in your region to develop new accounts *Be a point of contact for existing partners *Optimise performance of existing accounts through additional allocation or new pitch types *Ensure your listings meet quality assurance standards *Develop and maintain a strong network of contacts and to support relationships with key supplier decision makers *Prioritise tasks in line with company priorities, addressing the most critical and pressing demands first while meeting deadlines and targets *Help campsites load pricing and allocation *Maintaining campsite account records *Liaise with customer service on supplier-related issues You preferably come from travel/tourism background, fluent in German or French and have a passion to sell, there is lots of benefits and flexible hours too. You are confident and are a proven performer in sales or business development role (cold and warm calls) at a senior level and have outstanding communication skills in written and spoken French (native level of fluency) and English. You'll also have that innate ability to listen and engage people over the phone. Please click apply now or give me a call to discuss on 0207 029 3799 or send an email to s.consol@eurolondon.com . Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Hebrew Speaking Customer Support Are you looking for a new challenge? Are you fluent in Hebrew and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Job description: Handle calls or emails in English and Hebrew as assigned by management, ensuring individual targets are met on a daily basis Enter appropriate and correct data in respective data systems Work towards SLA's as set by management Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business Carry out all other tasks as assigned by the management team Strive for a first time resolution to all enquiries via call, email and social media Support CRM, quality and incident management together with other administrative tasks Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: Customer orientation Fluent English and Hebrew Speaker Efficient problem solving Stress-resistant Ability to calmly respond to customers Ability to develop trusting relationship with customers Team skills Professional and friendly manner when interaction with customers Benefits: 22 K per year Monday to Friday job (enjoy your weekend) Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free) Free breakfast Gym membership Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Operations Representative Are you looking for a new challenge? Are you fluent in in German and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful company in travel industry. They are looking for fluent German speakers to join their Operation Team. Experience in Customer service and financial sector is essential. What you will be doing: *Dealing with invoicing, statements of account and other enquiries *Dealing with loan book transactions and reconciliations *Dealing with late payments and collections *Dealing with repayments *Dealing with new clients, taking enquiries, payments What we are looking for: *Self-motivated person *Fluent German and English level *Experience in a customer service with telephone/call centre experience is beneficial *Experience in finance is beneficial *Strong spoken and written communication skills *Quick learner *Attention to detail *Strong computer skills Benefits: *26-28 K per year *Monday to Friday job (enjoy your weekend) *Working office hours *Opportunity to be a part in a high growth start up company *Friendly team *Amazing location: Central London Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • A consultative company within eCommerce for the fashion and beauty industry are looking for a fluent German-speaking candidate to join the team! This is the perfect opportunity for someone looking to gain experience within an office environment, where you can put your language skills to use. Aside from fashion & beauty, other clients include publishers and PR & Marketing agencies. Your role will include: - Analysing a range of materials, including magazines and social media posts. - Researching new products and brands in the market. - Accurately inputting analysis into the company data platform. Requirements: - Fluency in German - Basic Word and Excel knowledge - Experience within a team environment - Ability to work to deadlines It is advantageous but not essential to have an interest in the beauty industry, as well as experience working with data. This is a permanent role starting immediately. If this is what you are looking for and you have the required skillset please call me on 020 7029 3799 or email your CV in Word format to r.priseman@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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