Our client is seeking a Bilingual Spanish / French Order Management Representative within their international customer service team based in Maurens-Scopont, Tarn (40 minutes drive from Toulouse). Candidates must have a car as the offices are not accessible by public transport. This is a varied role with responsibility for a range of activities verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, etc. Customers are typically hospitals and clinics in Spain. Accountabilities: Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction Respond timely and efficiently to customer enquiries via different communication channels Process customer orders in compliance with company policies and practices Monitor effectively a portfolio of order with potential partial shipments and backorders Manage customer returns and credit notes Provide information on products and prices to internal and external customers Actively work with sales team to support the business growth Maintain pricing ( documentation and in the ERP) Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments Actively engage in the continuous improvements within the Customer service team according to quality and Sarbanes Oxley standards and in the KPI follow up Profile required: Experience in a fast paced Order Management role Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook Bilingual Spanish / French (English is a plus) Salary: 23-25K€ + participation, mutuelle, tickets restaurants, retraite etc. Please send your CV to email@example.com Please note that only shortlisted candidates will be contacted and that valid working papers are essential.
Our client is seeking a Bilingual Spanish / English Coordinator within their international technical service team based in Maurens-Scopont, Tarn (40 minutes drive from Toulouse). Candidates must have a car as the offices are not accessible by public transport. You will support clients and your team of engineers in Spain and Portugal in the coordination and provision of parts needed to repair technical faults on the company’s systems. You will be responsible for sustaining customer satisfaction through a high quality of maintenance service and of associated administrative follow-up. You should be at ease in a logistics / administrative role within a technical environment. Responsibilities : · Enter and manage service orders into dedicated softwares (CRM / SAP) · Manage service planning from quotation to satisfaction · Manage invoicing, issue of credit notes · Handle and follow up return of faulty goods · Clean and update the database of installed systems/Equipment Master · Provide activation codes for calibration to customers Experience, qualifications, skills required: · Experience in sales administration, sales assistant, admin assistant, logistics · Fluent in English and in Spanish (Portuguese is desirable) · Customer satisfaction oriented Qualities/Competencies: Good management of priorities Thorough and methodical Follows procedures Team work Salary: 25K€ + participation, mutuelle, tickets restaurants, retraite etc. Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be contacted and that valid working papers are essential.