Our client, a fast-scaling leader in the digital automotive wholesale industry, is looking for an Onboarding Specialist to join their EU Services & Operations team. If you're experienced in leading B2B onboarding journeys and thrive in operationally complex environments, this role offers you a high-impact opportunity in a tech-driven space.
Your Mission
As Onboarding Specialist, you’ll lead new customers from post-sale to go-live, ensuring a seamless transition and driving early success. You'll work across systems and teams to configure accounts, support integrations, and train users on how to navigate the platform efficiently.
Key Responsibilities
- Manage end-to-end onboarding
- Customize onboarding flows based on customer type (e.g. dealers, fleet operators)
- Deliver remote or in-person training to buyers, sellers, and operational teams
- Coordinate integrations with CRMs, inventory or pricing systems
- Lead timeline and milestone management: first listing, first sale, etc.
- Monitor onboarding metrics and drive customer accountability
- Troubleshoot blockers such as data issues, user access, or misalignment
- Build trusted relationships and ensure smooth handover to the Customer Success team
- Identify recurring issues to improve the onboarding process
Your Profile
- Completed commercial apprenticeship or business degree
- 2–4 years in onboarding, implementation, or client services (preferably B2B)
- Strong attention to detail, structured mindset, and project coordination skills
- Confident with customer communication, even under pressure
- Experience with CRM/workflow tools (e.g., Salesforce Service Cloud)
- Familiarity with the automotive, SaaS, or marketplace environment is a plus
- Fluent in English or German; and at least one additional European language, such as French, Spanish, Italian, Portuguese, Polish, or Dutch
Why Join?
- Work at the forefront of innovation in vehicle remarketing and digital sales
- Cross-functional role with high exposure to tech, operations, and sales
- Collaborative, international team with modern tools and dynamic processes
- Hybrid setup in Cologne – be part of the energy onsite while enjoying flexibility
Ready to take the driver’s seat in delivering world-class onboarding experiences?
Apply today or get in touch to learn more.
