Our client, a leading player in the digital automotive wholesale space, is seeking a Team Lead Onboarding to guide a high-performing team of Onboarding Specialists across 30 markets. This role blends leadership with technical expertise, driving seamless onboarding experiences while ensuring compliance with KYC regulations.
Your Mission
In this strategic role, you will oversee the end-to-end onboarding experience, ensuring smooth transitions from customer acquisition to go-live. You will manage a team that ensures KYC compliance, works cross-functionally, and optimizes onboarding processes at scale.
Key Responsibilities
- Team Leadership: Lead, coach, and develop a team of Onboarding Specialists, setting clear goals and fostering career growth.
- Onboarding Execution: Oversee the execution of onboarding activities, removing blockers, and driving customer engagement.
- KYC Compliance: Ensure KYC processes are followed, working with legal and compliance teams to manage risks.
- Process Improvement: Identify bottlenecks, introduce automation, and refine workflows to streamline customer experiences.
- Cross-Functional Collaboration: Act as the key liaison between Sales, Legal, and Customer Care to ensure smooth onboarding.
- Performance Tracking: Manage KPIs such as time-to-launch, customer satisfaction, and KYC completion rates.
- Escalation & Risk Management: Lead resolution of escalated issues and ensure high-risk accounts are thoroughly vetted.
- Documentation & Training: Maintain playbooks and training materials, improving processes for scalability.
Your Profile
- Completed commercial apprenticeship or Bachelor's degree in Business, Operations, Management, or a related field
- 3–5 years in customer onboarding, implementation, or client services, with 2+ years in a leadership role
- Expertise in KYC procedures, regulatory compliance, and fraud mitigation
- Proven experience in managing onboarding end-to-end, with cross-functional team collaboration
- CRM tool proficiency (e.g., Salesforce Service Cloud)
- Fluent in English and German; additional european languages are a plus
Why Join?
- Lead a growing team in a fast-paced, innovative industry
- Work at the intersection of customer success, compliance, and operations
- Collaborate across multiple departments in a high-impact, european role
- Hybrid work setup in Cologne – flexibility with dynamic in-office engagement
Ready to lead and transform customer onboarding at scale?
Apply today or contact us for more details!
