German
Customer Service

German Speaking Consumer Relations Representative (5 Month FTC)

29 days ago

German Speaking Consumer Relations Representative (m/f/d)
Location: Hybrid (London-based) or Remote within the UK
Type: Full-time, 5-Month Fixed-Term Contract
Start Date: September 2025
Salary: £28,000 + £1,000 Completion Bonus

Are you fluent in German and passionate about delivering top-tier customer service? We’re looking for a Consumer Relations Representative to join an international lifestyle and footwear brand on a 5-month fixed-term contract, starting this September.

You’ll play a key role in supporting German-speaking customers via email, phone, and live chat — helping them with everything from product information to returns and delivery updates. This is a fantastic opportunity to represent a globally recognised brand while working in a fast-paced, supportive environment.

Please note: The role can be office-based (hybrid) in London or fully remote if you're located elsewhere in the UK.

What You'll Be Doing:

  • Delivering outstanding customer service in German and English

  • Handling customer queries via phone, email, and live chat

  • Managing returns, exchanges, and order tracking

  • Working cross-functionally with internal teams to resolve customer issues

  • Representing the brand with professionalism and care

What We're Looking For:

  • Fluency in German (C2/native) and strong English skills

  • Previous experience in a customer service or consumer relations role

  • Comfortable using CRM tools and online platforms

  • Positive, proactive attitude and strong communication skills

  • Must be based in the UK

What’s In It for You:

  • £28,000 annual salary

  • £1,000 bonus upon successful completion of contract

  • Flexible working options (London hybrid or fully remote)

  • Training and onboarding with ongoing support

  • The chance to represent a premium, global brand

If you're ready to make a difference and thrive in a dynamic, customer-focused role, we'd love to hear from you.

Interested? Apply Now.