Location: UK Office
Specialism: Customer Support Division
Languages: English and German
I was brought up in Germany and England became my home 18 years ago.

Alvin Sarfo

German Speaking Consumer Relations Representative (m/f/d) Location: Hybrid (London-based) or Remote within the UK Type: Full-time, 5-Month Fixed-Term Contract Start Date: September 2025 Salary: &pound;28,000 + &pound;1,000 Completion BonusAre you fluent in German and passionate about delivering top-tier customer service? We&rsquo;re looking for a Consumer Relations Representative to join an international lifestyle and footwear brand on a 5-month fixed-term contract, starting this September.You&rsquo;ll play a key role in supporting German-speaking customers via email, phone, and live chat &mdash; helping them with everything from product information to returns and delivery updates. This is a fantastic opportunity to represent a globally recognised brand while working in a fast-paced, supportive environment.Please note: The role can be office-based (hybrid) in London or fully remote if you're located elsewhere in the UK.What You'll Be Doing:<ul data-start="1029" data-end="1343">
<li data-start="1029" data-end="1094">
Delivering outstanding customer service in German and English</li><li data-start="1095" data-end="1156">
Handling customer queries via phone, email, and live chat</li><li data-start="1157" data-end="1208">
Managing returns, exchanges, and order tracking</li><li data-start="1209" data-end="1286">
Working cross-functionally with internal teams to resolve customer issues</li><li data-start="1287" data-end="1343">
Representing the brand with professionalism and care</li></ul>
What We're Looking For:<ul data-start="1374" data-end="1652">
<li data-start="1374" data-end="1433">
Fluency in German (C2/native) and strong English skills</li><li data-start="1434" data-end="1506">
Previous experience in a customer service or consumer relations role</li><li data-start="1507" data-end="1559">
Comfortable using CRM tools and online platforms</li><li data-start="1560" data-end="1624">
Positive, proactive attitude and strong communication skills</li><li data-start="1625" data-end="1652">
Must be based in the UK</li></ul>
What&rsquo;s In It for You:<ul data-start="1681" data-end="1924">
<li data-start="1681" data-end="1706">
&pound;28,000 annual salary</li><li data-start="1707" data-end="1762">
&pound;1,000 bonus upon successful completion of contract</li><li data-start="1763" data-end="1823">
Flexible working options (London hybrid or fully remote)</li><li data-start="1824" data-end="1872">
Training and onboarding with ongoing support</li><li data-start="1873" data-end="1924">
The chance to represent a premium, global brand</li></ul>
If you're ready to make a difference and thrive in a dynamic, customer-focused role, we'd love to hear from you.

German Speaking Consumer Relations Representative (m/f/d) Location: Hybrid (London-based) or Remote within the UK Type: Full-time, 5-Month Fixed-Term Contract Start Date:...

German Speaking Consumer Relations Representative (5 Month FTC)

Norwegian Speaking Customer Service AdvisorContract:&nbsp;PermanentSalary:&nbsp;&pound;27,000 + Performance BonusLocation:&nbsp;Newport (Hybrid Working Available)Start Date:&nbsp;ASAP&nbsp;Are you a fluent Norwegian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You&rsquo;ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.&nbsp;Key Responsibilities:<ul>
<li>Responding to customer queries in both Norwegian and English via phone and email</li><li>Supporting the full lifecycle of claims, from information gathering to resolution</li><li>Maintaining accurate customer records and case notes in the system</li><li>Providing clear, empathetic, and professional communication at all times</li><li>Liaising with other departments to ensure smooth and timely customer support</li><li>Handling complaints in line with company policy</li><li></li></ul>
Candidate Requirements:<ul>
<li>Fluency in both Norwegian and English (spoken and written)</li><li>Strong customer service skills with a desire to deliver excellent experiences</li><li>Ability to manage multiple tasks with accuracy and attention to detail</li><li>Confident communication and problem-solving skills</li><li>Previous experience in customer service or claims handling is an advantage, but not essential</li><li>Proactive, team-oriented approach with a willingness to learn</li></ul>
&nbsp;Benefits Include:<ul>
<li>&pound;27,000 base salary + performance-related bonus</li><li>25 days&rsquo; annual leave (plus the option to buy/sell additional days)</li><li>5% matched pension scheme</li><li>Private medical insurance and life cover</li><li>Employee assistance programme</li><li>Comprehensive training and career development support</li><li>Inclusive, international working environment</li><li>Wellbeing initiatives and regular team events</li></ul>
&nbsp;If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Norwegian Speaking Customer Service Advisor

Job Title:&nbsp;Dutch speaking Customer Service AdvisorLocation:&nbsp;Chippenham area &ndash; due to the location you&rsquo;ll need to be a driver with your own carSalary:&nbsp;&pound;27,000 - 29,000 per annum (depending on experience)Contract:&nbsp;permanent, full-time Monday to Friday, 40 hours&nbsp;Our vibrant, international client is looking for a Dutch speaking Customer Service Advisor to join their growing multicultural team!&nbsp;In this exciting role, you&rsquo;ll make a direct impact on the company&rsquo;s brand and presence in Europe by providing their customers with a positive, engaging experience every step of the way in a high-end environment.&nbsp;In return, you&rsquo;ll receive:&nbsp;<ul>
<li>An annual salary of up to &pound;29,000 per annum depending on experience</li><li>Full training on the company brand, products and systems</li><li>Flexitime</li><li>Working as part of a friendly, supportive and passionate team in a successful, international and ever-expanding company</li><li>On-site parking</li><li>Genuine opportunities for growth and progression</li><li>And more!</li></ul>
&nbsp;&nbsp;Day-to-day responsibilities will include:&nbsp;<ul>
<li>Support service and sales in the Dutch and Belgian markets</li><li>Be a go-to product expert, helping customers with energy and professionalism</li><li>Connect with potential trade clients and assist with account setup</li><li>Build strong relationships by ensuring a smooth buying experience</li><li>And more!</li></ul>
&nbsp;&nbsp;Who we&rsquo;re looking for:&nbsp;We&rsquo;re looking to connect with candidates who are fluent in Dutch and English with previous experience in a similar role. Please note that due to the location of the company, you&rsquo;ll need to be a driver with access to your own vehicle. To succeed in this role, you&rsquo;ll be an excellent communicator, be highly organised, and be genuinely excited to create an outstanding customer experience.&nbsp;If interested, please apply either directly or send your CV directly to Aylin at a.dogancan@eurolondon.com to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.&nbsp;<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Dutch Speaking Customer Service Advisor

Job title:&nbsp;German Speaking Customer Service Team LeaderLocation:&nbsp;Hybrid | Cambridgeshire (1 day a week in the office)Salary:&nbsp;&pound;34,500 per annumContract Type:&nbsp;Permanent, Full-Time&nbsp;Are you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We're looking for an enthusiastic and experienced&nbsp;Customer Service Team Leader&nbsp;to join our client&rsquo;s team in&nbsp;Cambridgeshire&nbsp;on a&nbsp;hybrid basis.&nbsp;In this pivotal role, you&rsquo;ll be responsible for&nbsp;inspiring and guiding a team of administrators&nbsp;to deliver outstanding service to our client&rsquo;s network. You&rsquo;ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.&nbsp;What You'll Be Doing:<ul>
<li>Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.</li><li>Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.</li><li>Provide coaching and day-to-day guidance to encourage professional growth and high performance.</li><li>Investigate and resolve complex customer queries, ensuring timely and effective follow-up.</li><li>Navigate bespoke internal systems to accurately process customer orders, updates, and inquiries.</li><li>Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.</li><li>Hold regular one-to-one meetings and performance reviews to support team development and performance management.</li><li>During busy periods, assist by taking calls and managing customer enquiries directly.</li><li>Support the recruitment and onboarding process for new Customer Care team members.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Fluency in&nbsp;German and English&nbsp;(written and spoken)</li><li>Proven experience leading a customer service or support team</li><li>Strong interpersonal and coaching skills with the ability to inspire and develop others</li><li>Excellent problem-solving abilities and a customer-first mindset</li><li>Confident using IT systems and navigating bespoke platforms</li><li>Contact Centre experience is highly advantageous</li></ul>
&nbsp;If you&rsquo;re ready to take the next step in your career as a leader, please apply! I look forward to receiving your application.

German Speaking Customer Service Team Leader

International Customer Service ManagerLocation:&nbsp;Gravesend, Kent (Hybrid, with regular international travel)Salary:&nbsp;Circa &pound;55,000 per annum + benefitsContract:&nbsp;Full-time, PermanentWorking Hours:&nbsp;Monday to Friday, 8:30am &ndash; 5:30pm&nbsp;An exciting opportunity has arisen for an experienced&nbsp;International &amp; Export Customer Service Manager&nbsp;to join a well-established and fast-paced business with operations across Europe, Asia, and the UK. This role is based at the company&rsquo;s European head office in Gravesend and offers the chance to lead multilingual customer service teams across the UK, France, and Spain.This is a high-impact leadership role requiring travel to regional offices on a rolling 4-week basis, with a focus on standardising service operations, improving customer experience, and driving efficiency across international teams.&nbsp;Key Responsibilities:<ul>
<li>Manage, support, and develop customer service teams based in the UK, France, and Spain.</li><li>Ensure consistent delivery of high-quality customer support and sales service across all markets.</li><li>Travel to international offices (France and Spain) on a 4-week rotation to provide in-person leadership and oversight.</li><li>Review, improve, and standardise customer service processes across all locations.</li><li>Deliver operational efficiencies through process redesign and automation opportunities.</li><li>Set and monitor KPIs and performance metrics at both team and individual levels.</li><li>Identify training needs and provide ongoing coaching and development support.</li><li>Manage workload distribution and resource planning across countries and teams.</li><li>Lead initiatives to resolve customer issues, identify root causes, and implement preventative actions.</li><li>Oversee and report on service performance dashboards including OTIF and customer satisfaction.</li><li>Deputise for the Group Customer Service Manager when required.</li></ul>
&nbsp;Essential Requirements:<ul>
<li>Fluency in&nbsp;Portuguese, Spanish, French, and English&nbsp;(written and spoken).</li><li>Previous experience in a senior customer service leadership role.</li><li>Strong people management skills with the ability to lead, coach, and develop teams remotely and on-site.</li><li>Track record of improving processes and delivering measurable service improvements.</li><li>Excellent communication and interpersonal skills.</li><li>Highly organised with the ability to work under pressure in a fast-paced, evolving environment.</li><li>Strong analytical mindset and confidence working with data to drive performance insights.</li><li>Proficiency in Microsoft Office (particularly Excel, Word, and Outlook).</li><li>Experience handling complaints and delivering resolutions.</li></ul>
&nbsp;Desirable:<ul>
<li>Experience managing multi-country service operations.</li><li>Background in automotive, industrial, or logistics-related sectors.</li><li>Knowledge of SAP and Salesforce systems.</li></ul>
&nbsp;What&rsquo;s on Offer:<ul>
<li>A permanent leadership position within a growing international business.</li><li>Competitive salary and benefits package.</li><li>Hybrid working model with the opportunity to travel internationally.</li><li>Dynamic, multicultural working environment with long-term career prospects.</li></ul>
&nbsp;This role would suit a confident, multilingual service leader looking to take on a strategic and hands-on position within a global operation. If you're ready to step into a high-responsibility, multi-market role, we&rsquo;d love to hear from you.

International Customer Service Manager

French Order Processing Exec&nbsp;- Birmingham on site - &pound;35K + benefits&nbsp;We have a new opening for an experienced French Commercial executive, with previous exposure working with B2B customers in sales and customer service. This is pivotal role within the customer support team where you will be collaborating with Sales, Planning and other internal stakeholders. It is essential to be bilingual in French/English.&nbsp;Working for this huge US global leader, you will report to the European Sales Director, where you will play a key part supporting the French B2B clients . The role is based onsite Monday to Friday where you will be required to support, upsell and manage multi million dollar orders.&nbsp;Some of your core responsibilities will include:&nbsp;&bull; Preparing daily quotations with external customers on the French market&bull; Checking purchase orders and entering them into SAP&bull; Liaising with various departments such as , Operations, Finance, Sales and Finance departments to gather info to support product management department, including updating demand planning file using Excel.&bull; Liaising with external customer and internal finance to ensure payments are processed in line with due dates. Follow up with customer as required&bull; Collaborating with external sales and planning to ensure understand material inventory andmanufacturing availability and lead times.&bull; Providing regular and timely customer interface via teams, phone calls and emails.&nbsp;The successful candidate will have the following:&nbsp;<ul>
<li>3 years minimum experience in a customer facing or sales quoting/order processing similar role.</li><li>Experienced multiltasker, working effectively and in a timely manner, thriving in a fast paced environment</li><li>High attention to detail with the ability to understand the customers&acute;requirements in French and relate this back in English to the manufacturing sites.</li><li>Excellent B2B communicator with proven experience in this field, tracking open quotes and following through on all aspect of orders</li><li>Ability to work under pressure and resolve issues in an effective and calmly manner.</li></ul>
&nbsp;If you are looking for a challenging role where you can be accountable for your part in the order process and guide customers making the experience a great one this is the role for you!&nbsp;You are required to hold full working status rights for the UK. Sponsorhip is not provided.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.&nbsp;

French Order Processing Exec

Dutch Speaking Consumer Relations Representative (m/f/d) Location: Hybrid (London-based) or Remote within the UK Type: Full-time, 5-Month Fixed-Term Contract Start Date: September 2025 Salary: &pound;28,000 + &pound;1,000 Completion BonusAre you fluent in Dutch and passionate about delivering excellent customer service? We&rsquo;re looking for a Consumer Relations Representative to join an international lifestyle and footwear brand on a 5-month fixed-term contract, starting this September.In this role, you&rsquo;ll support Dutch-speaking customers across phone, email, and live chat &mdash; assisting with product queries, orders, returns, and more. It's a great opportunity to work for a globally recognised brand in a dynamic and people-focused environment.Please note: The role can be office-based (hybrid) in London or fully remote if you're located elsewhere in the UK.What You'll Be Doing:<ul data-start="998" data-end="1306">
<li data-start="998" data-end="1061">
Providing first-class customer service in Dutch and English</li><li data-start="1062" data-end="1125">
Handling customer enquiries via phone, email, and live chat</li><li data-start="1126" data-end="1187">
Supporting with returns, exchanges, and delivery tracking</li><li data-start="1188" data-end="1252">
Collaborating with internal teams to resolve customer issues</li><li data-start="1253" data-end="1306">
Acting as a brand ambassador in every interaction</li></ul>
What We're Looking For:<ul data-start="1337" data-end="1614">
<li data-start="1337" data-end="1409">
Fluency in Dutch (C2/native) and strong English communication skills</li><li data-start="1410" data-end="1471">
Previous experience in customer service or a similar role</li><li data-start="1472" data-end="1526">
Confidence using CRM systems and digital platforms</li><li data-start="1527" data-end="1586">
A professional, friendly, and solution-focused attitude</li><li data-start="1587" data-end="1614">
Must be based in the UK</li></ul>
What&rsquo;s In It for You:<ul data-start="1643" data-end="1879">
<li data-start="1643" data-end="1668">
&pound;28,000 annual salary</li><li data-start="1669" data-end="1724">
&pound;1,000 bonus upon successful completion of contract</li><li data-start="1725" data-end="1781">
Hybrid or fully remote working options within the UK</li><li data-start="1782" data-end="1823">
Full training and onboarding provided</li><li data-start="1824" data-end="1879">
Opportunity to represent a globally respected brand</li></ul>
Interested? We&rsquo;d love to hear from you.

Dutch Speaking Consumer Relations Representative (5 Month FTC)

<h4 class="" data-start="411" data-end="442">&Uuml;ber das Unternehmen</h4>
Unser Kunde ist ein etablierter Executive-Search-Dienstleister mit Spezialisierung auf die Finanz- und Private-Equity-Branche. Seit fast drei Jahrzehnten begleitet das Unternehmen seine Kunden mit ma&szlig;geschneiderten Personall&ouml;sungen weltweit &ndash; immer mit dem Fokus auf exzellente Beratung, nachhaltige Beziehungen und h&ouml;chste Qualit&auml;tsstandards.
Zur Verst&auml;rkung des Teams in M&uuml;nchen suchen wir zum n&auml;chstm&ouml;glichen Zeitpunkt eine engagierte Pers&ouml;nlichkeit als Candidate Resourcer (m/w/d).
<hr class="" data-start="939" data-end="942">
<h3 class="" data-start="944" data-end="967">Ihre Aufgaben</h3>
In dieser vielseitigen Rolle bilden Sie das Fundament erfolgreicher Projekte, indem Sie gezielt Kandidatennetzwerke aufbauen und pflegen. Sie arbeiten eng mit den Executive-Search-Berater:innen zusammen und unterst&uuml;tzen die Suche und Auswahl hochqualifizierter Fach- und F&uuml;hrungskr&auml;fte in der Finanzbranche.
Ihre konkreten Aufgaben umfassen:
<ul data-start="1319" data-end="1819">
<li class="" data-start="1319" data-end="1434">
Identifikation, Ansprache und Qualifizierung von Kandidat:innen &uuml;ber Datenbanken, Netzwerke und Direktansprache
</li>
<li class="" data-start="1435" data-end="1530">
Durchf&uuml;hrung von telefonischen und pers&ouml;nlichen Erstgespr&auml;chen zur Evaluierung von Profilen
</li>
<li class="" data-start="1531" data-end="1598">
Organisation und Koordination von Interviews mit unseren Kunden
</li>
<li class="" data-start="1599" data-end="1650">
Pflege und Ausbau des firmeneigenen Talentpools
</li>
<li class="" data-start="1651" data-end="1754">
Enge Zusammenarbeit mit den Consultants und aktive Teilnahme an internen Projekt- und Team-Meetings
</li>
<li class="" data-start="1755" data-end="1819">
Mitwirkung an strategischen Business-Development-Initiativen
</li>
</ul>
<hr class="" data-start="1821" data-end="1824">
<h3 class="" data-start="1826" data-end="1846">Ihr Profil</h3>
F&uuml;r diese Rolle suchen wir engagierte Pers&ouml;nlichkeiten mit einem hohen Qualit&auml;tsanspruch und dem Wunsch, sich langfristig in einem professionellen Umfeld weiterzuentwickeln.
Was Sie mitbringen sollten:
<ul data-start="2058" data-end="2494">
<li class="" data-start="2058" data-end="2124">
Ausgepr&auml;gte Kommunikationsf&auml;higkeit &ndash; schriftlich wie m&uuml;ndlich
</li>
<li class="" data-start="2125" data-end="2187">
Selbstst&auml;ndige, strukturierte und sorgf&auml;ltige Arbeitsweise
</li>
<li class="" data-start="2188" data-end="2254">
Hohe Eigenmotivation, Initiative und Verantwortungsbewusstsein
</li>
<li class="" data-start="2255" data-end="2366">
Interesse an wirtschaftlichen Zusammenh&auml;ngen, insbesondere in den Bereichen Private Equity und Finanzm&auml;rkte
</li>
<li class="" data-start="2367" data-end="2428">
Freude am Netzwerken und Aufbau langfristiger Beziehungen
</li>
<li class="" data-start="2429" data-end="2494">
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
</li>
</ul>
<hr class="" data-start="2496" data-end="2499">
<h3 class="" data-start="2501" data-end="2540">Das bietet Ihnen unser Kunde:</h3>
<ul data-start="2541" data-end="2942">
<li class="" data-start="2541" data-end="2595">
Einstieg in die spannende Welt des Executive Search Beratung
</li>
<li class="" data-start="2541" data-end="2595">
Umfassende Einarbeitung und kontinuierliches Training &ndash; auch im Umgang mit modernsten Technologien der Personalgewinnung
</li>
<li class="" data-start="2721" data-end="2782">
Zusammenarbeit mit einem erfahrenen, internationalen Team
</li>
<li class="" data-start="2783" data-end="2869">
Exzellente Weiterentwicklungsm&ouml;glichkeiten innerhalb eines wachsenden Unternehmens
</li>
<li class="" data-start="2870" data-end="2942">
Ein Arbeitsplatz im Herzen von M&uuml;nchen mit langfristiger Perspektive
</li>
</ul>
<hr class="" data-start="2944" data-end="2947">
<h3 class="" data-start="2949" data-end="2974">Jetzt bewerben!</h3>
Sie m&ouml;chten Ihre Karriere in einem internationalen und dynamischen Umfeld starten oder weiterentwickeln? Dann freuen wir uns auf Ihre Bewerbung!

German Speaking Consumer Relations Representative (5 Month FTC)

Interested? Apply Now.

Policies

Useful Links

Contact Us