Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Norwegian Speaking Customer Service AdvisorContract:&nbsp;PermanentSalary:&nbsp;&pound;27,000 + Performance BonusLocation:&nbsp;Newport (Hybrid Working Available)Start Date:&nbsp;ASAP&nbsp;Are you a fluent Norwegian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You&rsquo;ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.&nbsp;Key Responsibilities:<ul>
<li>Responding to customer queries in both Norwegian and English via phone and email</li><li>Supporting the full lifecycle of claims, from information gathering to resolution</li><li>Maintaining accurate customer records and case notes in the system</li><li>Providing clear, empathetic, and professional communication at all times</li><li>Liaising with other departments to ensure smooth and timely customer support</li><li>Handling complaints in line with company policy</li><li></li></ul>
Candidate Requirements:<ul>
<li>Fluency in both Norwegian and English (spoken and written)</li><li>Strong customer service skills with a desire to deliver excellent experiences</li><li>Ability to manage multiple tasks with accuracy and attention to detail</li><li>Confident communication and problem-solving skills</li><li>Previous experience in customer service or claims handling is an advantage, but not essential</li><li>Proactive, team-oriented approach with a willingness to learn</li></ul>
&nbsp;Benefits Include:<ul>
<li>&pound;27,000 base salary + performance-related bonus</li><li>25 days&rsquo; annual leave (plus the option to buy/sell additional days)</li><li>5% matched pension scheme</li><li>Private medical insurance and life cover</li><li>Employee assistance programme</li><li>Comprehensive training and career development support</li><li>Inclusive, international working environment</li><li>Wellbeing initiatives and regular team events</li></ul>
&nbsp;If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Norwegian Speaking Customer Service Advisor

Job title:&nbsp;German Speaking Customer Service Team LeaderLocation:&nbsp;Hybrid | Cambridgeshire (1 day a week in the office)Salary:&nbsp;&pound;34,500 per annumContract Type:&nbsp;Permanent, Full-Time&nbsp;Are you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We're looking for an enthusiastic and experienced&nbsp;Customer Service Team Leader&nbsp;to join our client&rsquo;s team in&nbsp;Cambridgeshire&nbsp;on a&nbsp;hybrid basis.&nbsp;In this pivotal role, you&rsquo;ll be responsible for&nbsp;inspiring and guiding a team of administrators&nbsp;to deliver outstanding service to our client&rsquo;s network. You&rsquo;ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.&nbsp;What You'll Be Doing:<ul>
<li>Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.</li><li>Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.</li><li>Provide coaching and day-to-day guidance to encourage professional growth and high performance.</li><li>Investigate and resolve complex customer queries, ensuring timely and effective follow-up.</li><li>Navigate bespoke internal systems to accurately process customer orders, updates, and inquiries.</li><li>Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.</li><li>Hold regular one-to-one meetings and performance reviews to support team development and performance management.</li><li>During busy periods, assist by taking calls and managing customer enquiries directly.</li><li>Support the recruitment and onboarding process for new Customer Care team members.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Fluency in&nbsp;German and English&nbsp;(written and spoken)</li><li>Proven experience leading a customer service or support team</li><li>Strong interpersonal and coaching skills with the ability to inspire and develop others</li><li>Excellent problem-solving abilities and a customer-first mindset</li><li>Confident using IT systems and navigating bespoke platforms</li><li>Contact Centre experience is highly advantageous</li></ul>
&nbsp;If you&rsquo;re ready to take the next step in your career as a leader, please apply! I look forward to receiving your application.

German Speaking Customer Service Team Leader

International Customer Service ManagerLocation:&nbsp;Gravesend, Kent (Hybrid, with regular international travel)Salary:&nbsp;Circa &pound;55,000 per annum + benefitsContract:&nbsp;Full-time, PermanentWorking Hours:&nbsp;Monday to Friday, 8:30am &ndash; 5:30pm&nbsp;An exciting opportunity has arisen for an experienced&nbsp;International &amp; Export Customer Service Manager&nbsp;to join a well-established and fast-paced business with operations across Europe, Asia, and the UK. This role is based at the company&rsquo;s European head office in Gravesend and offers the chance to lead multilingual customer service teams across the UK, France, and Spain.This is a high-impact leadership role requiring travel to regional offices on a rolling 4-week basis, with a focus on standardising service operations, improving customer experience, and driving efficiency across international teams.&nbsp;Key Responsibilities:<ul>
<li>Manage, support, and develop customer service teams based in the UK, France, and Spain.</li><li>Ensure consistent delivery of high-quality customer support and sales service across all markets.</li><li>Travel to international offices (France and Spain) on a 4-week rotation to provide in-person leadership and oversight.</li><li>Review, improve, and standardise customer service processes across all locations.</li><li>Deliver operational efficiencies through process redesign and automation opportunities.</li><li>Set and monitor KPIs and performance metrics at both team and individual levels.</li><li>Identify training needs and provide ongoing coaching and development support.</li><li>Manage workload distribution and resource planning across countries and teams.</li><li>Lead initiatives to resolve customer issues, identify root causes, and implement preventative actions.</li><li>Oversee and report on service performance dashboards including OTIF and customer satisfaction.</li><li>Deputise for the Group Customer Service Manager when required.</li></ul>
&nbsp;Essential Requirements:<ul>
<li>Fluency in&nbsp;Portuguese, Spanish, French, and English&nbsp;(written and spoken).</li><li>Previous experience in a senior customer service leadership role.</li><li>Strong people management skills with the ability to lead, coach, and develop teams remotely and on-site.</li><li>Track record of improving processes and delivering measurable service improvements.</li><li>Excellent communication and interpersonal skills.</li><li>Highly organised with the ability to work under pressure in a fast-paced, evolving environment.</li><li>Strong analytical mindset and confidence working with data to drive performance insights.</li><li>Proficiency in Microsoft Office (particularly Excel, Word, and Outlook).</li><li>Experience handling complaints and delivering resolutions.</li></ul>
&nbsp;Desirable:<ul>
<li>Experience managing multi-country service operations.</li><li>Background in automotive, industrial, or logistics-related sectors.</li><li>Knowledge of SAP and Salesforce systems.</li></ul>
&nbsp;What&rsquo;s on Offer:<ul>
<li>A permanent leadership position within a growing international business.</li><li>Competitive salary and benefits package.</li><li>Hybrid working model with the opportunity to travel internationally.</li><li>Dynamic, multicultural working environment with long-term career prospects.</li></ul>
&nbsp;This role would suit a confident, multilingual service leader looking to take on a strategic and hands-on position within a global operation. If you're ready to step into a high-responsibility, multi-market role, we&rsquo;d love to hear from you.

Theo Chau

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Norwegian Speaking Customer Service Advisor

German Speaking Customer Service Team Leader

International Customer Service Manager

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