Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job Title:&nbsp;Customer Service Manager (French &amp; German)Location:&nbsp;Lichfield &ndash; must live within a 45-minute commute and have own transportContract:&nbsp;Full-time, PermanentHours:&nbsp;8:30am&ndash;5:00pm (Mon&ndash;Thu), 8:30am&ndash;4:45pm (Fri)Salary:&nbsp;&pound;40,000 per annumTravel:&nbsp;Occasional travel to sales meetings (around 3 times per year, including potential international travel)&nbsp;A leading organisation is seeking an experienced&nbsp;Customer Service Manager&nbsp;to supervise a busy UK Customer Service team and ensure excellent service delivery to a wide customer base. This role is ideal for a confident people manager with strong communication skills and a background in customer service leadership.&nbsp;You will be responsible for day-to-day team supervision, service quality, process improvements, and complaint management. You will also provide French and German language support to wider customer service functions when required.&nbsp;Key Responsibilities:<ul>
<li>Lead, support and supervise a team of Customer Service Coordinators</li><li>Oversee workflow, service levels, and daily team activity</li><li>Manage escalated complaints and ensure corrective actions are implemented</li><li>Train and develop team members, maintaining high performance and capability</li><li>Set objectives, conduct regular 1:1s, and deliver constructive performance feedback</li><li>Handle customer communication across phone, email, social media, and messaging platforms</li><li>Ensure accurate order processing and timely delivery</li><li>Liaise with internal departments to resolve operational issues</li><li>Maintain CRM systems, documentation, order portals and customer records</li><li>Drive continuous improvement in processes and customer experience</li><li>Provide accurate product and technical information when required</li><li>Manage allocated projects and support department workflows</li></ul>
&nbsp;Essential Skills &amp; Experience:<ul>
<li>Native-level French (C1&ndash;C2) and fluent German (B2&ndash;C2)</li><li>Proven experience leading a customer service team</li><li>Strong understanding of customer service standards and SLAs</li><li>Excellent communication and interpersonal skills</li><li>Professional telephone manner and customer-focused approach</li><li>Motivated, resilient, and adaptable</li><li>Strong IT skills, including Microsoft Office</li><li>Process-driven with a continuous improvement mindset</li></ul>
&nbsp;Desirable:<ul>
<li>Leadership-related qualification</li><li>Experience handling technical or product-related enquiries</li><li>Complaint management experience</li><li>Previous administration and CRM experience</li></ul>
&nbsp;If you are a motivated leader with strong customer service expertise and the ability to inspire a team, we&rsquo;d welcome your application

French & German Customer Service Manager

Job&nbsp;title:&nbsp;Swiss&nbsp;German&nbsp;speaking&nbsp;Customer&nbsp;Service&nbsp;AdvisorSalary:&nbsp;&pound;27,350&nbsp;per&nbsp;annum&nbsp;(+&nbsp;bonus)&nbsp;Location:&nbsp;Remote,&nbsp;with&nbsp;1&nbsp;day&nbsp;per&nbsp;month&nbsp;in&nbsp;the&nbsp;officeContract:&nbsp;Permanent,&nbsp;full-timeAre&nbsp;you&nbsp;a&nbsp;fluent&nbsp;German&nbsp;speaker&nbsp;with&nbsp;a&nbsp;passion&nbsp;for&nbsp;providing&nbsp;excellent&nbsp;customer&nbsp;service?&nbsp;We&nbsp;are&nbsp;seeking&nbsp;a&nbsp;Swiss&nbsp;German-Speaking&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;to&nbsp;join&nbsp;our&nbsp;client&rsquo;s&nbsp;team.&nbsp;This&nbsp;role&nbsp;is&nbsp;primarily&nbsp;remote,&nbsp;offering&nbsp;flexibility&nbsp;with&nbsp;just&nbsp;one&nbsp;day&nbsp;per&nbsp;month&nbsp;required&nbsp;in&nbsp;our&nbsp;client&rsquo;s&nbsp;office.Responsibilities:<ul>
<li>Handle&nbsp;customer&nbsp;enquiries&nbsp;from&nbsp;Swiss&nbsp;German-speaking&nbsp;clients&nbsp;via&nbsp;phone,&nbsp;email,&nbsp;and&nbsp;live&nbsp;chat.</li><li>Provide&nbsp;solutions&nbsp;to&nbsp;customer&nbsp;issues,&nbsp;ensuring&nbsp;satisfaction&nbsp;and&nbsp;timely&nbsp;resolution.</li><li>Maintain&nbsp;customer&nbsp;records&nbsp;and&nbsp;accurately&nbsp;log&nbsp;interactions.</li><li>Work&nbsp;collaboratively&nbsp;with&nbsp;team&nbsp;members&nbsp;and&nbsp;management&nbsp;to&nbsp;improve&nbsp;customer&nbsp;experiences.</li></ul>
What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For:<ul>
<li>Fluent&nbsp;in&nbsp;both&nbsp;written&nbsp;and&nbsp;spoken&nbsp;Swiss&nbsp;German.</li><li>Strong&nbsp;communication&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Prior&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;role&nbsp;is&nbsp;advantageous.</li><li>Ability&nbsp;to&nbsp;work&nbsp;independently&nbsp;in&nbsp;a&nbsp;remote&nbsp;setting.</li></ul>
Shift&nbsp;Pattern:&nbsp;(37.5&nbsp;hours&nbsp;a&nbsp;week)Monday,&nbsp;Tuesday,&nbsp;Wednesday,&nbsp;Friday,&nbsp;Saturday&nbsp;(11:45&nbsp;&ndash;&nbsp;20:00)Benefits:<ul>
<li>Bonus&nbsp;</li><li>Gym&nbsp;discount</li><li>Life&nbsp;insurance</li><li>Ability&nbsp;to&nbsp;work&nbsp;remote</li><li>Company&nbsp;discount</li><li>Eye&nbsp;tests</li><li>Buy/sell&nbsp;5&nbsp;days&nbsp;of&nbsp;holiday&nbsp;a&nbsp;year</li><li>Enhanced&nbsp;maternity/paternity&nbsp;pay</li></ul>
And&nbsp;many&nbsp;more!If&nbsp;you're&nbsp;a&nbsp;customer-focused&nbsp;individual&nbsp;with&nbsp;fluent&nbsp;Swiss&nbsp;German&nbsp;language&nbsp;skills,&nbsp;we'd&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you!If&nbsp;interested,&nbsp;please&nbsp;apply&nbsp;or&nbsp;send&nbsp;your&nbsp;CV&nbsp;directly&nbsp;to&nbsp;t.chau@eurolondon.com.Ich&nbsp;freue&nbsp;mich&nbsp;darauf,&nbsp;von&nbsp;Dir&nbsp;zu&nbsp;h&ouml;ren!

Swiss German speaking Customer Service Advisor

German Speaking Customer Service Agent (FTC)Location:&nbsp;Nottingham (Hybrid &ndash; 2 days in the office, 3 days from home)Contract:&nbsp;12-Month Fixed TermSalary:&nbsp;&pound;24,000 per annumHours:&nbsp;Monday to Friday, 8am&ndash;4pm or 9am&ndash;5pm (with occasional Saturday work on a rota basis)&nbsp;We&rsquo;re seeking a&nbsp;German-speaking Customer Service Agent&nbsp;to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in&nbsp;German and English&nbsp;who enjoys helping customers, solving problems, and delivering a high standard of service.The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.&nbsp;Key Responsibilities<ul>
<li>Respond to customer queries in&nbsp;German and English&nbsp;via phone, email, and live chat.</li><li>Provide accurate information about products, services, and orders.</li><li>Handle customer complaints and enquiries efficiently, ensuring a positive experience.</li><li>Work closely with internal departments to resolve issues and follow up as needed.</li><li>Maintain accurate customer records and ensure timely responses.</li><li>Support the wider customer service team in achieving service targets.</li></ul>
&nbsp;What We&rsquo;re Looking For<ul>
<li>Fluent in German and English&nbsp;(both written and spoken).</li><li>Previous customer service experience preferred (office, retail, or contact centre).</li><li>Strong communication and interpersonal skills.</li><li>Excellent attention to detail and ability to multitask.</li><li>Confident using computers and managing multiple systems.</li><li>A positive attitude with a focus on teamwork and problem-solving.</li></ul>
&nbsp;What&rsquo;s on Offer<ul>
<li>Competitive salary of&nbsp;&pound;24,000&nbsp;per year.</li><li>Hybrid working &ndash; 2 days per week in the Nottingham office.</li><li>Supportive, multilingual environment with full training provided.</li><li>Opportunity to work with an international customer base.</li><li>Great experience within a dynamic and growing business.</li></ul>
&nbsp;If you&rsquo;re a fluent&nbsp;German speaker&nbsp;looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we&rsquo;d love to hear from you.

German Speaking Customer Service Agent (FTC)

Spanish&nbsp;Speaking&nbsp;Customer&nbsp;Service&nbsp;AdvisorLocation:&nbsp;Nottingham&nbsp;(Hybrid&nbsp;&ndash;&nbsp;2&nbsp;days&nbsp;in&nbsp;the&nbsp;office,&nbsp;3&nbsp;days&nbsp;working&nbsp;from&nbsp;home)Salary:&nbsp;&pound;24,000&nbsp;per&nbsp;annumContract:&nbsp;Full-time,&nbsp;PermanentHours:&nbsp;Monday&nbsp;to&nbsp;Friday,&nbsp;8am&ndash;4pm&nbsp;or&nbsp;9am&ndash;5pmWe&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Spanish&nbsp;Speaking&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;to&nbsp;join&nbsp;a&nbsp;collaborative&nbsp;and&nbsp;fast-moving&nbsp;international&nbsp;team&nbsp;based&nbsp;in&nbsp;Nottingham.&nbsp;You&rsquo;ll&nbsp;support&nbsp;a&nbsp;range&nbsp;of&nbsp;business&nbsp;customers,&nbsp;ensuring&nbsp;excellent&nbsp;service&nbsp;delivery&nbsp;across&nbsp;order&nbsp;management,&nbsp;logistics&nbsp;coordination,&nbsp;and&nbsp;after-sales&nbsp;care.This&nbsp;is&nbsp;a&nbsp;fantastic&nbsp;opportunity&nbsp;for&nbsp;someone&nbsp;fluent&nbsp;in&nbsp;Spanish&nbsp;and&nbsp;English&nbsp;who&nbsp;enjoys&nbsp;problem-solving,&nbsp;communicating&nbsp;with&nbsp;people&nbsp;from&nbsp;different&nbsp;backgrounds,&nbsp;and&nbsp;working&nbsp;in&nbsp;a&nbsp;team&nbsp;that&nbsp;values&nbsp;professionalism&nbsp;and&nbsp;positivity.Key&nbsp;Responsibilities<ul>
<li>Manage&nbsp;and&nbsp;process&nbsp;customer&nbsp;orders&nbsp;accurately&nbsp;and&nbsp;efficiently.</li><li>Coordinate&nbsp;deliveries&nbsp;and&nbsp;returns,&nbsp;ensuring&nbsp;issues&nbsp;are&nbsp;resolved&nbsp;promptly.</li><li>Communicate&nbsp;clearly&nbsp;with&nbsp;internal&nbsp;departments&nbsp;(credit&nbsp;control,&nbsp;planning,&nbsp;logistics,&nbsp;and&nbsp;sales)&nbsp;to&nbsp;ensure&nbsp;customer&nbsp;expectations&nbsp;are&nbsp;met.</li><li>Build&nbsp;strong&nbsp;relationships&nbsp;with&nbsp;business&nbsp;clients,&nbsp;keeping&nbsp;them&nbsp;informed&nbsp;on&nbsp;product&nbsp;updates,&nbsp;availability,&nbsp;and&nbsp;promotions.</li><li>Handle&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;queries,&nbsp;ensuring&nbsp;the&nbsp;best&nbsp;possible&nbsp;outcome&nbsp;for&nbsp;both&nbsp;the&nbsp;client&nbsp;and&nbsp;the&nbsp;business.</li><li>Prepare&nbsp;reports,&nbsp;update&nbsp;records,&nbsp;and&nbsp;assist&nbsp;with&nbsp;any&nbsp;customer-related&nbsp;data&nbsp;requests.</li><li>Identify&nbsp;opportunities&nbsp;to&nbsp;improve&nbsp;service&nbsp;levels&nbsp;and&nbsp;operational&nbsp;processes.</li></ul>
Skills&nbsp;and&nbsp;Experience<ul>
<li>Fluent&nbsp;in&nbsp;Spanish&nbsp;and&nbsp;English&nbsp;(both&nbsp;written&nbsp;and&nbsp;spoken).</li><li>Previous&nbsp;experience&nbsp;in&nbsp;customer&nbsp;service,&nbsp;sales&nbsp;support,&nbsp;or&nbsp;order&nbsp;management&nbsp;preferred.</li><li>Excellent&nbsp;communication&nbsp;and&nbsp;organisational&nbsp;skills.</li><li>Strong&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;ability&nbsp;to&nbsp;multitask&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;environment.</li><li>Proficient&nbsp;with&nbsp;Microsoft&nbsp;Office,&nbsp;especially&nbsp;Excel.</li><li>A&nbsp;team&nbsp;player&nbsp;who&nbsp;enjoys&nbsp;collaborating&nbsp;and&nbsp;finding&nbsp;practical&nbsp;solutions.</li></ul>
What&rsquo;s&nbsp;on&nbsp;Offer<ul>
<li>Competitive&nbsp;salary&nbsp;of&nbsp;&pound;24,000&nbsp;per&nbsp;annum.</li><li>Hybrid&nbsp;working&nbsp;model&nbsp;(2&nbsp;days&nbsp;in&nbsp;the&nbsp;Nottingham&nbsp;office,&nbsp;3&nbsp;from&nbsp;home).</li><li>Supportive&nbsp;and&nbsp;diverse&nbsp;team&nbsp;culture.</li><li>Career&nbsp;development&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;growing&nbsp;international&nbsp;organisation.</li><li>Staff&nbsp;discounts&nbsp;and&nbsp;access&nbsp;to&nbsp;company&nbsp;benefits.</li></ul>
If&nbsp;you&rsquo;re&nbsp;fluent&nbsp;in&nbsp;Spanish&nbsp;and&nbsp;English&nbsp;and&nbsp;want&nbsp;to&nbsp;join&nbsp;a&nbsp;friendly,&nbsp;fast-paced&nbsp;environment&nbsp;where&nbsp;you&nbsp;can&nbsp;make&nbsp;a&nbsp;real&nbsp;impact&nbsp;on&nbsp;customer&nbsp;satisfaction,&nbsp;we&rsquo;d&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you.

Theo Chau

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French & German Customer Service Manager

Swiss German speaking Customer Service Advisor

German Speaking Customer Service Agent (FTC)

Spanish Speaking Customer Service Advisor

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