Job Title:&nbsp;German speaking Customer Service &amp; Onboarding AdministratorLocation:&nbsp;Lichfield,&nbsp;Office-BasedType:&nbsp;PermanentSalary:&nbsp;Up to &pound;29,000 per annum&nbsp;Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We are currently seeking a dedicated German-speaking Customer Service &amp; Onboarding Administrator to join their office in Lichfield.&nbsp;Key Responsibilities:<ul>
<li>Customer Service:</li><li>Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.</li><li>Offer detailed information about our products and services.</li><li>Resolve customer issues efficiently, ensuring high levels of satisfaction.</li><li>Onboarding:</li><li>Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.</li><li>Support potential franchisees from their initial inquiry through the entire onboarding process.</li><li>Conduct welcome calls and provide necessary training and information to new franchisees.</li><li>Administration:</li><li>Maintain accurate and up-to-date records in our client's CRM system.</li><li>Prepare and manage onboarding documentation and materials.</li><li>Collaborate with various departments to address and resolve any onboarding or customer service issues.</li></ul>
&nbsp;What we're looking for:<ul>
<li>Native fluency in German essential</li><li>Previous experience in customer service essential</li><li>Additional experience within administration, Recruitment, or onboarding advantageous</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills with attention to detail.</li><li>Proficiency in Microsoft Office</li><li>Ability to work independently and as part of a team.</li></ul>
&nbsp;Benefits:<ul>
<li>Company-wide training programme to develop key skills.</li><li>A supportive and friendly team environment.</li><li>25 days holiday, plus bank holidays.</li><li>Staff purchase scheme &ndash; take home products for FREE.</li><li>Non-contributory private health care and critical illness cover.</li><li>Generous contributory pension scheme.</li><li>Life insurance at three times salary.</li><li>Employee assistance programme.</li><li>A varied and autonomous role within a financially stable business.</li></ul>
&nbsp;If you are a proactive individual with a passion for customer service and fluent in German, we would love to hear from you. Please apply or send your CV direct to t.chau@eurolondon.com

German speaking Customer Service & Onboarding Administrator

Are you passionate about finance and investments? Do you excel in building strong client relationships and crafting innovative investment strategies? Join my client and their dynamic team in the heart of London! They are a leading financial services firm known for their commitment to client success and cutting-edge financial and investment solutions.&nbsp;As a Danish Speaking Investment Advisor, you will play a pivotal role in driving client growth and developing tailored investment strategies. You will work closely with a successful sales and analytics team, leveraging your expertise in finance, data analysis, and Excel to provide exceptional advisory services. Your ability to build rapport with clients and understand their financial goals will be key to your success in this role.&nbsp;Key Responsibilities:<ul>
<li>Client Relationship Management:&nbsp;Build and maintain strong, long-lasting relationships with Danish-speaking clients, understanding their needs and financial objectives.</li><li>Investment Strategy Development:&nbsp;Develop and implement customized investment strategies, focusing on maximizing returns while managing risk.</li><li>Risk Assessment and Management:&nbsp;Evaluate financial risks and develop strategies to mitigate potential losses.</li><li>Data Analysis:&nbsp;Utilize advanced data analysis and Excel skills to analyse market trends and investment opportunities.</li><li>Collaboration:&nbsp;Work closely with the sales and analytics teams to support business development and client acquisition efforts.</li><li>Performance Monitoring:&nbsp;Regularly review and report on investment performance, making adjustments to strategies as needed.</li></ul>
Requirements:<ul>
<li>Fluency in Danish and English (both written and spoken).</li><li>Bachelor&rsquo;s degree in finance, Economics, Business, or a related field. Relevant experience in investment advising may be considered in lieu of a degree.</li><li>Proven experience in investment advisory or a related financial role desirable</li><li>Proficiency in Microsoft Excel and data analysis tools. Familiarity with financial software and platforms is a plus.</li><li>Strong interpersonal skills with a knack for building rapport and trust with clients.</li><li>Excellent analytical and problem-solving abilities, with a keen attention to detail.</li><li>Ability to work collaboratively within a team environment and support overall team goals.</li></ul>
&nbsp;Why this role?<ul>
<li>Be part of a forward-thinking firm that values creativity and innovation in financial solutions.</li><li>Access to continuous professional development and career advancement opportunities.</li><li>Work in the vibrant heart of London, with easy access to cultural and professional amenities.</li><li>Enjoy a competitive salary with performance-based bonuses and a comprehensive benefits package.</li><li>Sponsorship offered applicants from abroad!!!</li></ul>

Investment Advisor - Danish Speaker

Are you passionate about finance and investments? Do you excel in building strong client relationships and crafting innovative investment strategies? Join my client and their dynamic team in the heart of London! They are a leading financial services firm known for their commitment to client success and cutting-edge financial and investment solutions.&nbsp;As a Dutch Speaking Investment Advisor, you will play a pivotal role in driving client growth and developing tailored investment strategies. You will work closely with a successful sales and analytics team, leveraging your expertise in finance, data analysis, and Excel to provide exceptional advisory services. Your ability to build rapport with clients and understand their financial goals will be key to your success in this role.&nbsp;Key Responsibilities:<ul>
<li>Client Relationship Management:&nbsp;Build and maintain strong, long-lasting relationships with Dutch-speaking clients, understanding their needs and financial objectives.</li><li>Investment Strategy Development:&nbsp;Develop and implement customized investment strategies, focusing on maximizing returns while managing risk.</li><li>Risk Assessment and Management:&nbsp;Evaluate financial risks and develop strategies to mitigate potential losses.</li><li>Data Analysis:&nbsp;Utilize advanced data analysis and Excel skills to analyse market trends and investment opportunities.</li><li>Collaboration:&nbsp;Work closely with the sales and analytics teams to support business development and client acquisition efforts.</li><li>Performance Monitoring:&nbsp;Regularly review and report on investment performance, making adjustments to strategies as needed.</li></ul>
Requirements:<ul>
<li>Fluency in Dutch and English (both written and spoken).</li><li>Bachelor&rsquo;s degree in finance, Economics, Business, or a related field. Relevant experience in investment advising may be considered in lieu of a degree.</li><li>Proven experience in investment advisory or a related financial role desirable</li><li>Proficiency in Microsoft Excel and data analysis tools. Familiarity with financial software and platforms is a plus.</li><li>Strong interpersonal skills with a knack for building rapport and trust with clients.</li><li>Excellent analytical and problem-solving abilities, with a keen attention to detail.</li><li>Ability to work collaboratively within a team environment and support overall team goals.</li></ul>
&nbsp;Why this role?<ul>
<li>Be part of a forward-thinking firm that values creativity and innovation in financial solutions.</li><li>Access to continuous professional development and career advancement opportunities.</li><li>Work in the vibrant heart of London, with easy access to cultural and professional amenities.</li><li>Enjoy a competitive salary with performance-based bonuses and a comprehensive benefits package.</li><li>Sponsorship offered applicants from abroad!!!</li></ul>

Investment Advisor - Dutch Speaker

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a German-speaking Travel Complaint Specialist to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent German to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tier customers. Experience in GDS or exposure to 5 star booking systems is essential! You also have had experience managing or supervising a team for at least 3 year.Given the nature of the role candidates must have excellent command of German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

German Travel Complaint Specialist

You enjoy the finer things in life? And have a zest for a luxurious lifestyle? Here is an amazing opportunity to work for a leading Luxury Concierge &amp; Lifestyle Management company, based in Central London. We are recruiting on their behalf for a Finnish speaking Luxury Lifestyle Consultant to work on a hybrid or remote basis depending on where you are based.&nbsp;You will be assisting their high-end members with lifestyle and leisure-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. Requests can include anything from travel, restaurants, bars, to postage, arranging cleaners, dog walkers etc.&nbsp;Fluent Finnish to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the luxury industry and dealing with top tier customers.&nbsp;So, if you love being the go-to person when it comes to luxury and enjoy working in a fast-paced environment, then do not look any further as this opportunity is exactly what you need.&nbsp;Given the nature of the role candidates must have excellent command of Finnishand English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Finnish Lifestyle Manager 

Are you a determined, enthusiastic, friendly Dutch speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent Dutch to be a part of their growing team in London!Within your role, you will be providing excellent service support for a wide range of customers in Dutch and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have.Responsibilities:Fluent in Dutch and English, both written and spokenAt least 1 year experience in a Customer Service/Call Center environmentPossess a professional, helpful and friendly telephone mannerDemonstrated interpersonal skills and ability to work as part of a team or independentlyStrong communication skills, able to work in a fast paced environmentA strong team playerGiven the nature of the role candidates must have excellent command of both Dutch and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.comPlease be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

Dutch Customer Service Representative (6 months FTC)

Winner, winner, chicken dinner! Here&rsquo;s an amazing opportunity to work for a leading online gambling company, based in Central London. We are recruiting on their behalf for a Swedish and Finnish-speaking Customer Care Advisor to work on a hybrid basis, going into the office only twice per week.&nbsp;Your duties will include answering customer queries by email or live chat fast and accurately; making sure players have a great experience; and general admin, amongst other things.&nbsp;Fluent Swedish and Finnish to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. Ideally you will be proficient at Microsoft Office and have some experience with online gaming or payment processing.&nbsp;So, if you love casino games and enjoy working in a fast-paced environment, put your money where your mouth is and start your application now! You could hit the jackpot! The next step in your career is waiting for you, if you play your cards right!&nbsp;Given the nature of the role candidates must have excellent command of Swedish, Finnish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Swedish and Finnish Customer Service Representative

I am looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.&nbsp;Job functions:-Speaking to both customers and clients to quickly get to the root of their problem.-Providing timely and accurate customer feedback.-Helping customers via calls, emails, community posts and live chat.-Use a positive personality and experience, not a script-Assisting customers with their technical and software related problems-Configuring and installing software over the phone at restaurant locations-Provide outstanding service-Know limitations and when to should ask for advice-Own the resolution to the problem; don't leave the customer hanging-Accurately and efficiently log all contacts in our CRM (Salesforce)-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback&nbsp;&nbsp;About You:- Fluent to a native level in: German- Fluent level of English- Open to work on weekends if need be-Interpersonal skills, and passion for providing excellent customer service-Strong communication skills: active listening, writing/typing, informal communication-Restaurant/ Hospitality experience is an added bonus.-At least one years experience providing customer support would be ideal - preferably in a software support environment-Knowledge of current Microsoft Windows operating systems-Knowledge of iOS and Apple Hardware-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Customer Support Specialist -German Speaking

Job Title: French-Speaking Customer Service &amp; Onboarding AdministratorLocation: Lichfield, Office-BasedType: PermanentSalary: Up to &pound;29,000 per annumOur client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We are currently seeking a dedicated French-speaking Customer Service &amp; Onboarding Administrator to join their office in Lichfield.Key Responsibilities:<ul>
<li>
Customer Service:<ul>
<li>Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.</li><li>Offer detailed information about our products and services.</li><li>Resolve customer issues efficiently, ensuring high levels of satisfaction.</li></ul>
</li><li>
Onboarding:<ul>
<li>Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.</li><li>Support potential franchisees from their initial inquiry through the entire onboarding process.</li><li>Conduct welcome calls and provide necessary training and information to new franchisees.</li></ul>
</li><li>
Administration:<ul>
<li>Maintain accurate and up-to-date records in our client's CRM system.</li><li>Prepare and manage onboarding documentation and materials.</li><li>Collaborate with various departments to address and resolve any onboarding or customer service issues.</li></ul>
</li></ul>
Qualifications:<ul>
<li>Native fluency in French essential&nbsp;</li><li>Previous experience in customer service essential</li><li>Additional experience within administration, Recruitment, or onboarding advantageous&nbsp;</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills with attention to detail.</li><li>Proficiency in Microsoft Office</li><li>Ability to work independently and as part of a team.</li></ul>
Benefits:<ul>
<li>Company-wide training programme to develop key skills.</li><li>A supportive and friendly team environment.</li><li>25 days holiday, plus bank holidays.</li><li>Staff purchase scheme &ndash; take home products for FREE.</li><li>Non-contributory private health care and critical illness cover.</li><li>Generous contributory pension scheme.</li><li>Life insurance at three times salary.</li><li>Employee assistance programme.</li><li>A varied and autonomous role within a financially stable business.</li></ul>
If you are a proactive individual with a passion for customer service and fluent in French, we would love to hear from you. Please apply or send your CV direct to <a href="mailto:t.chau@eurolondon.com">t.chau@eurolondon.com</a>&nbsp;

French Speaking Customer Service & Onboarding Administrator

Financial Times

Lightspeed GMI

Direct Ferrries

Clearswift

Lacoustics

Helly Hansen Deutschland GmbH

Euro London has been at the forefront of meeting the growing need for bilingual and multilingual customer service specialists. We take pride in our ability to identify outstanding people for your temporary and permanent positions. Thanks to an extensive multilingual network across Europe, we&rsquo;re always up to date with the latest market information, ensuring your hiring needs are met promptly and accurately.

Multilingual Customer Service Specialists

Customer Service

B2B and B2C Customer Service

Logistics and Aftersales Service

Remote Relationship & Account Management

Travel Reservations/Sales and Service

Lifestyle & Concierge Services

First Line Technical Support

We've hired a variety of very talented foreign language speakers from Euro London and have been so happy with their candidate's performance that the placements have gone on much longer than originally planned.  The team themselves are always very helpful and happy too which makes a nice change!

All Saints

Sandra supported me with several recruitment projects and it was a pleasure to work with her. She is a great specialist and valuable team player. She provided support on high level. Looking forward to working with you again!

Amazon

Theo and Euro London distinguish themselves from other language specialists by having an understanding of the market, the client, and the candidate. Theo can provide market data and support language campaigns when we need them. I would recommend making a call to Euro London to see how they could help you.

Arvato

The candidates were well prepared by Euro London by the consultants in terms of what we were looking for and the consultants were giving us a great commentary on the CVs.

Bonelli Erede Lombardi Pappalardo LLP

Would highly endorse Sandra as a recruiter. Worked to our brief and found us great candidates to fill the positions advertised. Kept us informed every step of the way. We would not hesitate to call on her again in the future. Thoroughly professional and just a pleasure to work with.

BTC Activewear Ltd

Stacey has been absolutely integral in landing me my current dream job, that is full time, well paid and exactly right for my skills. She has been super supportive through the whole application process liaising between the employer and me and checking in even on her days off when I had my interviews. Stacey has been open, always approachable, flexible, encouraging and skilful from day 1, making an otherwise often daunting application process smooth and, crucially, successful. Highly recommend!

Carolin

 C’est notre première collaboration. Vous avez su identifier parfaitement nos besoins et nos attentes et nous faire parvenir des profils de candidats ciblés et en nombre, ce qui mérite d’être souligné. Les relations ont été fluides et notre collaboration très plaisante et a débouché sur l’acceptation de notre offre de CDI à l’une des deux finalistes pour le poste de Chargée RH& Paie (deux finalistes présentées par vous ainsi que les 4 candidates reçues en entretien).

Dentons

We are working with Euro London for several years now and have always found them extremely efficient and professional.   The manner and approach of the HR Team is really friendly and personalised to our specific needs. They always provide us with a shortlist of candidates and every time we had successfully appointed a candidate through them.  I would have no hesitation in recommending them as a recruitment partner

Direct Ferries

Very good service, close contact, polite, appropriate profiles

Euro London have been instrumental in sourcing high quality candidates for us at short notice. We have developed a strong relationship with them over the years and wouldn’t hesitate to recommend them to others

ICM DIrect

ICM Direct

Sandra is a top class recruitment consultant. Passionate, knowledgeable, professional and effective. Sandra drove me through the recruitment process recently and I find her exceptional.   Her people skills and desire to find the perfect fit for both, the company and the individual make her a consultant you want to work with again as a client

Justyna

All I can say about Theo/Euro London is that we have received a great service on helping us finding a credit controller for the French Market here in Nottingham/UK

Kontoor Brands

I would highly recommend Ben. Very professional, intelligent and supportive. The process was quick and transparent. If ever I need to use an employment agency again, Euro London is excellent and I would ask for Ben

Michael

I wanted to take a moment to express my gratitude for the exceptional service you and Euro London Appointments provided during our recent hiring process.  You went above and beyond to help us find the ideal candidates for our open positions, and we couldn't be happier with the results.  From the very beginning, your agency demonstrated a thorough understanding of our company's needs and the specific requirements of each position we were looking to fill.  You worked closely with us to develop a customized recruitment strategy that ensured we received a pool of highly qualified candidates.  Throughout the process, your communication was outstanding. You kept us informed every step of the way and provided valuable insights and feedback on each candidate.  Your attention to detail and commitment to delivering exceptional service were evident in everything you did.  Thanks to your efforts, we were able to fill our open positions with the best possible candidates.  We appreciate your partnership and look forward to working with you again in the future.  Thank you for your outstanding service, and please extend our gratitude to your entire team

NetJets

Sandra has this unique skill to understand the right job for you before you even know and this was my experience. Her knowledge and skills are incredible, being on top of every candidate I can imagine it is indeed hard but the fact that she took the time to check how I was doing has been extremely nice in the current situation. Sandra also kept me up to date during the recruitment process I went through and I can easily say my experience was more than positive

Rosangela

Theo assisted me to find a Danish speaking candidate in Kent county that was not an easy task.  Due to his market knowledge he delivered soon someone, who performed well at all the interview stages and finally received an offer.  During the process, we were in close contact with Theo, he has excellent communication skills and he never forgot to give me an update and inform the candidate also very soon. I wish we could have such a smooth collaboration with every agency!

Smiths Group Plc

Just wanted to express my gratitude to you in the successful recruitment process this spring/summer. I'm sure both (candidates) will turn out to be successful hires... I think you've acted at every stage promptly and professionally and you understood our recruitment needs fully

Customer Service

Multilingual Customer Service Specialists

Industry experts at hand

Who we work with

Customer Service jobs

German speaking Customer Service & Onboarding Administrator

Investment Advisor - Danish Speaker

Investment Advisor - Dutch Speaker

German Travel Complaint Specialist

Finnish Lifestyle Manager

Dutch Customer Service Representative (6 months FTC)

Swedish and Finnish Customer Service Representative

Customer Support Specialist -German Speaking

French Speaking Customer Service & Onboarding Administrator

What they say about us?

Policies

Useful Links

Contact Us