Job Title: Customer Service Specialist (French & English)
Location: Cologne
Contract: Permanent, Full-Time
We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany.
This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork are at the heart of everything they do.
If you are passionate about customer support, enjoy solving problems, and want to be part of a collaborative and fast-moving environment, this could be the next step in your career.
The Role As a Customer Service Specialist, you will be the main point of contact for customers using the company’s online marketplace. You will manage a wide range of enquiries, build trusted relationships, and ensure that every interaction is handled with professionalism, efficiency, and care.
You will work closely with internal teams across operations, logistics, finance, sales, and support to resolve issues, manage escalations, and deliver a seamless end-to-end customer experience.
What you will be doing
What we are looking for
What’s on offer
If you are looking to join a business that values people, invests in development, and is shaping the future of its industry, we would be pleased to hear from you. Please apply with your CV in English.