Customer Success Manager – Dutch Speaker

London or Amsterdam | Hybrid Working | SaaS & Sustainability Technology

The Opportunity

Join an innovative, international technology company helping organisations improve supply chain transparency, strengthen traceability and meet sustainability and regulatory requirements.

As Customer Success Manager, you’ll manage a portfolio of complex, international customers, ensuring they achieve lasting value from a technology platform designed to support more responsible and transparent supply chains.

This is an opportunity to combine relationship management, project coordination and commercial ownership in a growing, mission-driven business committed to making a positive environmental impact.

Key Responsibilities

• Build trusted relationships with customer stakeholders, from operational teams to C-suite executives.

• Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live.

• Drive product adoption, customer satisfaction, retention and subscription renewals.

• Coordinate supplier onboarding and engagement to improve data collection and supply chain participation.

• Provide customer support, resolve platform queries and coordinate technical escalations.

• Identify upselling and cross-selling opportunities in collaboration with Sales.

• Gather customer feedback and work with Product and Engineering teams to improve the platform.

• Develop customer success stories and support advocacy initiatives.

• Improve internal processes, tools and playbooks to help scale the Customer Success function.

What You’ll Bring

• At least four years of Customer Success experience within SaaS, ideally in sustainability, ESG or compliance technology.

• Experience managing large, international customer accounts and multiple business-critical projects simultaneously.

• Business fluency in Dutch and English; German is an advantage.

• Excellent communication and presentation skills, including confidence engaging senior executives.

• Strong commercial awareness and a customer-first mindset.

• Highly organised, proactive and comfortable working in a dynamic, international environment.

• Experience with Customer Success or client engagement tools.

• A collaborative approach and the ability to work effectively across Sales, Product, Support and Engineering.

• A genuine interest in sustainability, climate action and environmental impact.

What’s on Offer?

• Competitive salary and employee share plan.

• 25 days of annual leave plus public holidays.

• Enhanced pension, life insurance and health insurance.

• Hybrid working, with three days working remotely and two days per week in a London coworking office.

• The opportunity to contribute to technology supporting more sustainable and transparent global supply chains.

Location: London preferred; Amsterdam may also be considered.