Location: UK Office
Specialisms: Senior commercial roles in and for the DACH region.
Languages: German, Serbo-Croatian, English.
Lived and worked in Austria, Germany, US &amp; UK.

Haris Bates

<h1>Customer Success Manager &ndash; Dutch Speaker</h1>
London or Amsterdam | Hybrid Working | SaaS &amp; Sustainability Technology<h3>The Opportunity</h3>
Join an innovative, international technology company helping organisations improve supply chain transparency, strengthen traceability and meet sustainability and regulatory requirements.As Customer Success Manager, you&rsquo;ll manage a portfolio of complex, international customers, ensuring they achieve lasting value from a technology platform designed to support more responsible and transparent supply chains.This is an opportunity to combine relationship management, project coordination and commercial ownership in a growing, mission-driven business committed to making a positive environmental impact.<h3>Key Responsibilities</h3>
<ul>
<li>
Build trusted relationships with customer stakeholders, from operational teams to C-suite executives.</li><li>
Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live.</li><li>
Drive product adoption, customer satisfaction, retention and subscription renewals.</li><li>
Coordinate supplier onboarding and engagement to improve data collection and supply chain participation.</li><li>
Provide customer support, resolve platform queries and coordinate technical escalations.</li><li>
Identify upselling and cross-selling opportunities in collaboration with Sales.</li><li>
Gather customer feedback and work with Product and Engineering teams to improve the platform.</li><li>
Develop customer success stories and support advocacy initiatives.</li><li>
Improve internal processes, tools and playbooks to help scale the Customer Success function.</li></ul>
<h3>What You&rsquo;ll Bring</h3>
<ul>
<li>
At least four years of Customer Success experience within SaaS, ideally in sustainability, ESG or compliance technology.</li><li>
Experience managing large, international customer accounts and multiple business-critical projects simultaneously.</li><li>
Business fluency in Dutch and English; German is an advantage.</li><li>
Excellent communication and presentation skills, including confidence engaging senior executives.</li><li>
Strong commercial awareness and a customer-first mindset.</li><li>
Highly organised, proactive and comfortable working in a dynamic, international environment.</li><li>
Experience with Customer Success or client engagement tools.</li><li>
A collaborative approach and the ability to work effectively across Sales, Product, Support and Engineering.</li><li>
A genuine interest in sustainability, climate action and environmental impact.</li></ul>
<h3>What&rsquo;s on Offer?</h3>
<ul>
<li>
Competitive salary and employee share plan.</li><li>
25 days of annual leave plus public holidays.</li><li>
Enhanced pension, life insurance and health insurance.</li><li>
Hybrid working, with three days working remotely and two days per week in a London coworking office.</li><li>
The opportunity to contribute to technology supporting more sustainable and transparent global supply chains.</li></ul>
Location: London preferred; Amsterdam may also be considered.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Dutch speaking Customer Success Manager

<h1 data-pm-slice="1 1 []">Regional Sales Director &ndash; DACH</h1>
Germany | Remote | Enterprise Cybersecurity Sales<h3>The Opportunity</h3>
Join an innovative, global cybersecurity company helping leading enterprises and government organisations secure digital identities and protect critical digital interactions.As Regional Sales Director for DACH, you will own a portfolio of strategic enterprise accounts, driving new business and developing high-value opportunities across Germany, Austria and Switzerland. This is a senior, quota-carrying individual contributor role offering significant autonomy, with no people-management responsibilities.You&rsquo;ll work with senior business and technical decision-makers to translate complex security challenges into compelling business value, supported by experienced cross-functional teams and partners.<h3>Key Responsibilities</h3>
<ul data-spread="false">
<li>
Develop and execute strategic account plans to identify new business opportunities and accelerate growth.</li><li>
Generate pipeline through proactive prospecting, executive engagement and partner-led initiatives.</li><li>
Own the full sales cycle, from initial outreach and discovery through technical validation, negotiation and closing.</li><li>
Build trusted relationships with CISOs, CIOs, security architects, procurement leaders and other senior stakeholders.</li><li>
Lead complex, multi-stakeholder enterprise sales processes, including tenders and contract negotiations.</li><li>
Coordinate internal specialists and external partners to drive opportunities forward.</li><li>
Maintain rigorous pipeline management, qualification and forecasting.</li></ul>
<h3>What You&rsquo;ll Bring</h3>
<ul data-spread="false">
<li>
Proven success selling complex enterprise software, infrastructure or cybersecurity solutions across DACH.</li><li>
A strong track record of winning new business and closing strategic enterprise deals.</li><li>
Excellent prospecting, negotiation and executive relationship-building skills.</li><li>
Professional fluency in German and English.</li><li>
Confidence navigating technically complex sales environments and engaging senior business and technical audiences.</li><li>
Strong commercial judgement, self-motivation and a disciplined approach to sales execution.</li><li>
Knowledge of PKI, machine identity, certificate lifecycle management, cryptography or related cybersecurity markets is a strong advantage.</li><li>
Experience with MEDDPICC, SPIN, Solution Selling or similar enterprise sales methodologies is beneficial.</li></ul>
<h3>What&rsquo;s on Offer?</h3>
<ul data-spread="false">
<li>
A senior, high-impact sales role with significant autonomy.</li><li>
The opportunity to work with major enterprise customers on important cybersecurity challenges.</li><li>
A collaborative, international environment with strong cross-functional support.</li><li>
Competitive, experience-based compensation and comprehensive benefits.</li><li>
Professional development opportunities, wellbeing initiatives and additional employee benefits.</li></ul>
Location: Remote within Germany, with travel across DACH of up to 50%.Requirements: Existing legal right to work in Germany and the ability to travel throughout the region.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Regional Sales Director DACH

<h1 data-pm-slice="1 1 []">Customer Success Executive &ndash; Portuguese Speaker</h1>
Location: London, UK | Hybrid: 2 days in the office, 3 days remote<h2>Make a real impact through technology and sustainability</h2>
Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.<h3>The Role</h3>
As a Customer Success Executive, you&rsquo;ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.Your responsibilities will include:<ul data-spread="false">
<li>
Responding to customer queries, troubleshooting issues and coordinating technical escalations.</li><li>
Working closely with Product and Engineering to share feedback and improve the platform.</li><li>
Creating help-centre content, onboarding materials and self-service resources.</li><li>
Developing customer communications and product update campaigns.</li><li>
Delivering training sessions for customers and suppliers.</li><li>
Monitoring support performance and helping improve the customer experience.</li></ul>
<h3>About You</h3>
<ul data-spread="false">
<li>
Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.</li><li>
Fluent in business English; additional languages are a plus.</li><li>
At least 2 years&rsquo; experience in customer or technical support within a SaaS business.</li><li>
Excellent communication and writing skills, with a customer-first mindset.</li><li>
Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.</li><li>
A collaborative team player who enjoys learning new technology.</li><li>
Genuine interest in sustainability, climate or environmental issues.</li></ul>
Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.<h3>What&rsquo;s on Offer?</h3>
<ul data-spread="false">
<li>
Competitive salary.</li><li>
25 days&rsquo; annual leave plus public holidays.</li><li>
Enhanced pension, life and health insurance.</li><li>
Hybrid working: 3 days remotely and 2 days from a London office.</li><li>
The opportunity to join a collaborative, international team and contribute to meaningful environmental change.</li></ul>
Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we&rsquo;d love to hear from you.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Customer Success Executive (Portuguese Speaking)

/ , &amp; (300k OTE) Are you a dynamic and results-driven sales professional with a passion for cutting-edge technology? This is your chance to join a leading SaaS company specialising in Industrial IoT, MES, and AI solutions, as a Sales Director/Account Executive for the UKI &amp; Nordics regions. This role offers a unique blend of new logo sales and account management, providing a balanced and rewarding challenge for those looking to make a significant impact in the manufacturing and industrial sectors. Key duties and responsibilities: - Drive new logo sales and manage existing accounts with a 50/50 split. - Develop and execute strategic sales plans to achieve and exceed revenue targets. - Build and maintain strong relationships with key stakeholders in the manufacturing and industrial sectors. - Identify and capitalise on new business opportunities within the UKI &amp; Nordics region. - Collaborate with cross-functional teams to deliver tailored solutions that meet client needs. - Provide accurate sales forecasts and reports to senior management. Skills and experience: - Proven track record in SaaS sales, particularly within the manufacturing and industrial sectors. - Strong understanding of Industrial IoT Integration, MES, and AI technologies. - Excellent communication and negotiation skills. - Ability to build and maintain long-term client relationships. - Self-motivated and able to work independently in a fully remote environment. - Experience in both new logo sales and account management is highly desirable. This role offers an exceptional earning potential with an OTE of up to &pound;300k, split evenly between base salary and commission. The fully remote nature of the position provides flexibility and the opportunity to work from anywhere within the UK. If you are an ambitious sales professional looking to advance your career and drive success in a thriving industry, this is the role for you. Take the next step in your career and apply now to become a key player in a forward-thinking company that values innovation and excellence. Submit your CV and cover letter today to embark on an exciting journey in the world of Industrial IoT and AI.&nbsp;

Haris Bates

Currently hiring for

Dutch speaking Customer Success Manager

Regional Sales Director DACH

Customer Success Executive (Portuguese Speaking)

Sales Director UK & Nordics

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