Customer Support Specialist

Customer Support Specialist
Location: Roselle, Illinois
Salary: $40,000 – $43,000 per year
Type: Permanent | Full-time

We are looking for an energetic and service-focused Customer Support Specialist to join a growing team in Roselle, IL. This is an excellent opportunity for someone who genuinely enjoys helping others, takes pride in delivering exceptional service, and is seeking a company that values a healthy work-life balance and a supportive team culture.

About the Role
As a Customer Support Specialist, you will play a key role in ensuring every customer receives a professional, efficient, and friendly experience. You will respond to customer queries, provide accurate information about products and services, and resolve any issues promptly to maintain a high standard of satisfaction. This position offers real opportunities for career development and salary progression as part of a rapidly expanding U.S. operation.

Key Responsibilities

• Handle customer inquiries via phone and email in a timely, courteous manner
• Provide accurate information about company products and services
• Investigate and resolve customer issues effectively
• Maintain accurate records of customer interactions and data
• Collaborate with colleagues across teams to enhance overall service quality

Candidate Requirements

• 1–2 years of experience in customer service or a related support role
• Strong written and verbal communication skills
• A positive, problem-solving mindset with a focus on customer satisfaction
• Team-oriented, proactive, and adaptable approach
• Willingness to travel occasionally within the U.S. for trade events
• Experience in technical support is beneficial but not required

What’s on Offer

• Competitive salary of $40,000–$43,000 with regular performance reviews
• Annual performance-based bonus
• Supportive and inclusive workplace culture
• 401(k) plan with a 3% company match
• Employee discounts on company products
• Genuine career progression opportunities within a growing business

If you are motivated by great customer service and want to be part of a company that rewards hard work and initiative, we would like to hear from you.