French
Customer Service

French Speaking Customer Service Advisor

about 12 hours ago

Job Title: French Speaking Customer Service Advisor

Location: Lichfield (Hybrid)

Salary: £29,000

Contract: Permanent

 

French Speaking Customer Service Advisor

An established and growing organisation is seeking a French Speaking Customer Service Advisor to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.

In this role, you will act as a key point of contact for customers and partners, providing high-quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.

 

Key Responsibilities

  • Act as the first point of contact for customer enquiries via phone, email and messaging platforms
  • Deliver a high standard of customer service and ensure queries are resolved in a timely manner
  • Process and manage customer orders, ensuring accurate information and timely delivery
  • Handle customer complaints and ensure they are resolved in line with agreed service levels
  • Maintain accurate records and track cases using internal systems
  • Work closely with internal teams to resolve operational or delivery issues
  • Maintain regular communication with customers and gather feedback where appropriate
  • Support the onboarding of new customers and assist with account set-up processes
  • Assist with special order requests and general administrative tasks
  • Provide occasional support during busy periods, meetings or events

 

Skills & Experience

  • Fluent French (spoken and written)
  • Previous experience in a professional customer service role
  • Excellent communication and interpersonal skills
  • Friendly and professional telephone manner
  • Strong organisational skills and attention to detail
  • Ability to manage multiple tasks and prioritise workload
  • Confident using IT systems and Microsoft Office

 

This is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.

Interested? Apply Now.