German speaking Travel Consultant

Travel Consultant (m/f/d) – German-speaking

Customer Service (Dining, Entertainment, Lifestyle, Travel)

EUROPE · London, England, United Kingdom

Full-time

Description

To strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement.

The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world’s major financial hubs.

Your responsibilities:

• Advising our customers – premium cardholders – by telephone and email in German and English
• Handling customer enquiries, from preparing quotes to invoicing individual trips
• Making bookings with airlines, hotels and travel agencies
• Preparing bespoke quotes and travel documents, as well as drawing up itineraries
• Passionately advising on and arranging travel experiences
• Actively selling special promotions and exclusive offers

Your profile:

• Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference)
• Additional language skills in French or Italian would be an advantage
• A university degree or equivalent qualification, ideally in the tourism sector
• Several years’ professional experience in the travel industry, with a tour operator or travel agency
• Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations
• A passion for travel and the luxury lifestyle, including gastronomy, events and culture
• Service-oriented, flexible and able to work under pressure
• Positive attitude and alignment with the comoany's values
• Strong communication skills
• Willingness to work full-time with a minimum workload of 80%
• Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off

Unfortunately, they are unable to consider candidates from other sectors for this role.

Benefits

What’s in it for you:

Their employees are at the heart of the company, and they place great importance on recognition and rewards – both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey.

Rewards designed around you:

• They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus.
• In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work
• Paid sabbaticals – One (1) month’s paid sabbatical after every 5 years of service, without affecting your annual leave
• They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius.
• Extra Rewards – An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty
• Remote Work Holidays for a limited period – Work from anywhere in the world
• Employee discounts – Access to exclusive travel and lifestyle offers
• Be part of a global, dynamic and inclusive team with diversity at its heart
• Genuine career opportunities in a growing, international company
• Relocation package (applies only to relocation to South Africa, i.e. visa, flight, etc.)

Who They Are:

A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel.

The goal is simple: they aim to become the world’s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members.

As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment.

Their commitment to diversity:

They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices – from recruitment to promotion – are based on performance, competence, commitment and business requirements.