Location: UK Office
Specialism: Sales and Marketing
Languages: English and French
Grew up bilingual, always juggling both languages at home and school and now I use them both in my work!

Emily-Jane Jacq

Travel Consultant - French speakingRemote - Customer Service (Dining, Entertainment, Lifestyle, Travel) - Full timeUK or Spain or South AfricaDescriptionTo strengthen their team in the UK, or South Africa Spain, our client is looking for a French-speaking Luxury Travel Consultant.Immerse yourself in the world of luxury travel: As a Travel Consultant with an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant &ndash; you become a trusted point of contact for clients seeking exceptional experiences worldwide.Responsibility:<ul>
<li>Advising&nbsp;clients &ndash;&nbsp;premium cardholders&nbsp;&ndash; by&nbsp;phone&nbsp;and&nbsp;email&nbsp;in both&nbsp;French&nbsp;and&nbsp;English</li><li>Handling customer inquiries&nbsp;from&nbsp;quote preparation&nbsp;to&nbsp;billing&nbsp;for&nbsp;individual trips</li><li>Making reservations&nbsp;with&nbsp;airlines,&nbsp;hotels, and&nbsp;travel agencies</li><li>Creating tailored offers,&nbsp;travel documents, and detailed&nbsp;travel itineraries</li><li>Passionately&nbsp;advising&nbsp;and&nbsp;facilitating unique travel experiences</li><li>Actively&nbsp;selling special promotions&nbsp;and&nbsp;exclusive offers</li></ul>
RequirementsYour Profile:<ul>
<li>You have&nbsp;excellent language skills&nbsp;in&nbsp;professional French and English, in written and spoken (C2&nbsp;according to The Common European Framework)</li><li>Ability to speak an&nbsp;additional language&nbsp;such as&nbsp;German&nbsp;or&nbsp;Italian&nbsp;is an advantage</li><li>Have completed&nbsp;tertiary qualification&nbsp;or equivalent training, ideally in the field of&nbsp;tourism</li><li>Have&nbsp;several years of professional experience&nbsp;in the&nbsp;travel industry, a&nbsp;tour operator&nbsp;or in a&nbsp;travel agency</li><li>Have&nbsp;GDS knowledge&nbsp;(preferably Amadeus)</li><li>Have&nbsp;excellent destination knowledge&nbsp;across key&nbsp;global regions</li><li>Have a strong&nbsp;passion&nbsp;for everything related to&nbsp;travel&nbsp;and the&nbsp;luxury lifestyle, including&nbsp;gastronomy,&nbsp;events&nbsp;and&nbsp;culture</li><li>Are&nbsp;service-oriented,&nbsp;flexible&nbsp;and able to&nbsp;work under pressure</li><li>Have a&nbsp;positive attitude&nbsp;and identify with&nbsp;the company&rsquo;s values</li><li>Have strong&nbsp;communication skills</li><li>Value&nbsp;exceptional service&nbsp;and&nbsp;live by this motto</li><li>Are available on a&nbsp;full-time basis&nbsp;(40hrs per week)</li><li>Flexibility:&nbsp;Willingness to&nbsp;work 5 days a week&nbsp;between&nbsp;08:00 and 20:00,&nbsp;Sunday to Thursday for UK and Spain. And between 7:00 and 22:00, Sunday to Thursday for South Africa.</li></ul>
Guidelines for Hybrid/Home Office option:<ul>
<li>Located in United Kingdom, Spain or South Africa</li><li>Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office</li><li>A secure home office at your confirmed address, free from background noise or other distractions.</li><li>You must meet their minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. They also have a great office that you can work from as an alternative.&nbsp;</li><li>During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.</li><li>A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.</li><li>From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.</li><li>Exceptions may be considered on a case-by-case basis where necessary.</li></ul>
BenefitsThe people are at the heart of the business, and they have a culture of recognition and reward&mdash;both through regular appraisals and through their annual&nbsp;Extra Mile Awards, where they celebrate those who have gone above and beyond in their role. They also encourage all staff to incorporate their aspirations and interests into their career at the company, and they are there every step of the way to support their development.Rewards Designed Around You<ul>
<li>Competitive Salary: Based on experience, plus a performance-based bonus.</li><li>Hybrid Working: Combine working from home and the office. If you don&rsquo;t live near one of the offices, they offer fully remote working options too.</li><li>Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you.</li><li>Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.</li><li>Extra Rewards: Their lucrative Loyalty Rewards program includes bonuses and gifts to thank you for being part of our company.</li><li>Remote Working Holidays: Opportunities to travel and work.</li><li>Employee Discounts: Access to great travel and entertainment discounts, just like their clients&rsquo; members enjoy!</li><li>Be part of their global, dynamic, and inclusive team, with diversity at its core. Discover genuine career opportunities within a dynamic, international company.</li></ul>
Who They AreA global luxury concierge service, and their travel department offers a unique opportunity to join a vibrant team. Their clients and colleagues are the cornerstones of what they do, and they serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests.The goal is simple:&nbsp;to become the most trusted service business in the world.They deliver their service through a combination of a proprietary, technology-enabled platform and the expertise of tehir highly trained lifestyle managers. They are growing quickly and have ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.As a&nbsp;Certified B Corp, they are a part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.Commitment to DiversityThey encourage diverse philosophies, cultures, and experiences. They appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams within the company. All aspects of their relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

French speaking Travel Consultant

Travel Consultant (m/f/d) &ndash; German-speakingCustomer Service (Dining, Entertainment, Lifestyle, Travel)EUROPE &middot; London, England, United KingdomFull-timeDescriptionTo strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement.The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world&rsquo;s major financial hubs.Your responsibilities:<ul>
<li>Advising our customers &ndash; premium cardholders &ndash; by telephone and email in German and English</li><li>Handling customer enquiries, from preparing quotes to invoicing individual trips</li><li>Making bookings with airlines, hotels and travel agencies</li><li>Preparing bespoke quotes and travel documents, as well as drawing up itineraries</li><li>Passionately advising on and arranging travel experiences</li><li>Actively selling special promotions and exclusive offers</li></ul>
Your profile:<ul>
<li>Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference)</li><li>Additional language skills in French or Italian would be an advantage</li><li>A university degree or equivalent qualification, ideally in the tourism sector</li><li>Several years&rsquo; professional experience in the travel industry, with a tour operator or travel agency</li><li>Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations</li><li>A passion for travel and the luxury lifestyle, including gastronomy, events and culture</li><li>Service-oriented, flexible and able to work under pressure</li><li>Positive attitude and alignment with the comoany's values</li><li>Strong communication skills</li><li>Willingness to work full-time with a minimum workload of 80%</li><li>Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off</li></ul>
Unfortunately, they are unable to consider candidates from other sectors for this role.BenefitsWhat&rsquo;s in it for you:Their employees are at the heart of the company, and they place great importance on recognition and rewards &ndash; both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey.Rewards designed around you:<ul>
<li>They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus.</li><li>In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work</li><li>Paid sabbaticals &ndash; One (1) month&rsquo;s paid sabbatical after every 5 years of service, without affecting your annual leave</li><li>They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius.</li><li>Extra Rewards &ndash; An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty</li><li>Remote Work Holidays for a limited period &ndash; Work from anywhere in the world</li><li>Employee discounts &ndash; Access to exclusive travel and lifestyle offers</li><li>Be part of a global, dynamic and inclusive team with diversity at its heart</li><li>Genuine career opportunities in a growing, international company</li><li>Relocation package (applies only to relocation to South Africa, i.e. visa, flight, etc.)</li></ul>
Who They Are:A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel.The goal is simple: they aim to become the world&rsquo;s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members.As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment.&nbsp;Their commitment to diversity:They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices &ndash; from recruitment to promotion &ndash; are based on performance, competence, commitment and business requirements.

German speaking Travel Consultant

Dedicated Lifestyle Manager - Arabic SpeakingUnited KingdomDescriptionTo complement the team in the United Kingdom, they are looking for an Arabic-speaking Dedicated Lifestyle Manager in the area of Luxury Lifestyle Management.The global leader in lifestyle and travel services. Since 1998, their personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.Overview of responsibilities: <ul>
<li>Advise our premium customers - on the phone and by email in Arabic and English.</li><li>Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.</li><li>Make reservations with restaurants, airlines, hotels, and destination agencies.</li><li>Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing.</li><li>Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities.</li></ul>
RequirementsYour Profile: <ul>
<li>You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).</li><li>Have completed tertiary qualification or equivalent training, ideally in the field of tourism.</li><li>Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.</li><li>Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.</li><li>Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.</li><li>Are service-oriented, flexible and able to work under pressure.</li><li>Have a positive attitude and identify with the company values.</li><li>Have excellent communication skills.</li><li>Value exceptional service and live by this motto.</li><li>Are available on a full-time basis (40hrs per week).</li></ul>
Guidelines for Hybrid/Home Office option: <ul>
<li>Located in Kingdom.</li><li>Please note that if you live within a commutable distance of the office, you will have the opportunity to work in a hybrid model &ndash; at least 3x per week in the office.</li><li>A secure home office at your confirmed address, free from background noise or other distractions.</li><li>You must meet their minimum internet speeds if you want to work remotely / in their hybrid model and this will be checked during the recruitment process and again when you join. They also have a great office that you can work from as an alternative.</li></ul>
Benefits Their people are at the heart of the business, and they have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where they celebrate those who have gone that extra mile in their role. They also encourage all their staff to incorporate their aspirations and interests into their career at the company and they are there every step of the way to support development.Rewards designed around you:<ul>
<li>Hybrid working. You can combine working from home and working from the office. If you don&rsquo;t live near the office, then they are open to fully remote working options too.</li><li>Paid time away from work. Their employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.</li><li>Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.</li><li>Extra Rewards. Lucrative Loyalty Rewards program which includes a bonus and gift to say thank you for being part of the team.</li><li>Remote Working Holidays - possibilities to Travel and Work anywhere in the world!</li><li>Employee Discounts. Access to lots of great travel and entertainment discounts as our clients&rsquo; members would!</li><li>Be part of our global, dynamic, and inclusive Team, with diversity at its core.</li><li>Genuine career opportunities within a dynamic and international company.</li></ul>
Who They Are A global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Their clients and colleagues are the corner stones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. The goal is simple, to become the most trusted service business in the world.They deliver their service through a combination of proprietary, unique technology-enabled platform and the expertise of their highly trained lifestyle managers. The company is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, our client joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.Commitment to Diversity Our client collects and processes personal data in accordance with applicable data protection laws.

Emily-Jane Jacq

Currently hiring for

French speaking Travel Consultant

German speaking Travel Consultant

Dedicated Lifetsyle Manager - Arabic speaking

Policies

Useful Links

Contact Us