Customer Service Advisor - Bilingual (Healthcare Sector)

Customer Service Advisor – Bilingual (Healthcare Sector)

Location: London (Hybrid – 1 day office / 4 days remote)
Salary: £25,000 – £28,000 per annum (DOE)

Overview

An exciting opportunity has arisen for a confident and driven Customer Service Advisor to join a growing organisation within the healthcare sector. This role is central to supporting clients through an important and often sensitive journey, requiring empathy, excellent communication skills, and strong attention to detail.

The organisation offers a supportive and inclusive culture, with a strong focus on work-life balance and employee wellbeing.

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Key Responsibilities

• Provide clear and professional guidance to clients on available programmes and services via telephone
• Support individuals throughout the enrolment process, ensuring a smooth and positive experience
• Handle enquiries across multiple channels including phone, email, and instant messaging
• Deliver a high standard of customer service with a professional telephone manner
• Demonstrate empathy and sensitivity when dealing with complex or personal situations
• Manage workload effectively, ensuring timely responses and follow-ups

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Candidate Requirements

• Previous experience in customer service (minimum 1 year)
• Strong organisational skills and ability to manage time effectively
• Confident communicator with a professional and empathetic approach
• Good working knowledge of Microsoft Office
• Interest in healthcare or patient-focused environments is advantageous

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Language Requirements (Essential)

• Fluent spoken and written English
• Fluency in either French or Italian (spoken and written) is essential
  Candidates must be able to communicate confidently and professionally in both languages.

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Working Arrangements

• Hybrid working model (1 day per week in the London office with possibility to increasing to 2 days in the future)
• Full-time, permanent position
• Compressed 4-day working week available after training
• Birthday leave offered upon successful completion of onboarding

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Benefits

• Salary (£25,000 – £28,000 DOE)
• Private medical insurance
• Life insurance
• Company pension scheme
• Health & wellbeing programme
• Cycle to work scheme
• Casual dress code
• Company events
• Sick pay
• Remote working options

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Additional Information

• Applicants must have the right to work in the UK
• Opportunities available within a diverse and inclusive team environment
• Early application is encouraged, as the role may close once sufficient applications are received