Location: UK Office Specialisms: Temporaries Division Languages: English, Spanish and Welsh&nbsp; I spent my year abroad in Patagonia, Argentina, teaching Welsh through the medium of Spanish.&nbsp;

Caryn Grosvenor

&nbsp;Are you a fluent Norwegian speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.<div>
As the main point of contact for Norwegian speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.<h4>Key Responsibilities</h4>
<ul>
<li>Support customers across phone, email, and live chat.</li><li>Resolve enquiries and complaints in a professional and timely manner.</li><li>Build strong customer relationships through excellent communication.</li><li>Liaise with internal teams to ensure effective issue resolution.</li><li>Maintain accurate records using CRM systems.</li><li>Meet service standards and performance targets.</li></ul>
<h4>About You</h4>
<ul>
<li>Fluency in Norwegian and English&nbsp;</li><li>Ideally some previous customer service, customer support, or contact centre experience.</li><li>Excellent problem solving and organisational abilities.</li><li>Confident using CRM systems and Microsoft Office applications.</li><li>Able to manage multiple priorities in a fast-paced environment.</li><li>This role is hybrid and the company is based in Essex so ideally candidates will have a car to access the office 2 days per week.&nbsp;</li></ul>
<h4>What's on Offer?</h4>
<ul>
<li>&pound;34,500 salary equivalent on a temp to perm basis</li><li>Weekly pay on hourly rate to begin with&nbsp;</li><li>Possibility of temp to perm if things go well</li><li>November start</li></ul>
This is an excellent opportunity for a Norwegian speaking customer service professional looking to join a global business that values customer experience and employee development. For more informaiton, please get in touch - c.grosvenor@eurolondon.comPlease be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients' requirements.</div>

 

Are you a fluent Norwegian speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading interna...

Norwegian Speaking Customer Service

&nbsp;Are you a fluent German speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.<div>
As the main point of contact for German speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.<h4>Key Responsibilities</h4>
<ul>
<li>Support customers across phone, email, and live chat.</li><li>Resolve enquiries and complaints in a professional and timely manner.</li><li>Build strong customer relationships through excellent communication.</li><li>Liaise with internal teams to ensure effective issue resolution.</li><li>Maintain accurate records using CRM systems.</li><li>Meet service standards and performance targets.</li></ul>
<h4>About You</h4>
<ul>
<li>Fluency in German and English&nbsp;</li><li>Ideally some previous customer service, customer support, or contact centre experience.</li><li>Excellent problem solving and organisational abilities.</li><li>Confident using CRM systems and Microsoft Office applications.</li><li>Able to manage multiple priorities in a fast-paced environment.</li><li>This role is hybrid and the company is based in Essex so ideally candidates will have a car to access the office 2 days per week.&nbsp;</li></ul>
<h4>What's on Offer?</h4>
<ul>
<li>&pound;34,500 salary equivalent on a temp to perm basis</li><li>Weekly pay on hourly rate to begin with&nbsp;</li><li>Possibility of temp to perm if things go well</li><li>November start</li></ul>
This is an excellent opportunity for a German speaking customer service professional looking to join a global business that values customer experience and employee development. For more informaiton, please get in touch - c.grosvenor@eurolondon.comPlease be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients' requirements.</div>

German Speaking Customer Service

Luxury Travel Consultant &ndash; Arabic Speaking - OvernightLondon, UKDo you enjoy the world of luxury and international travel? We have the perfect opportunity for you to join a well established and global Luxury Travel and Luxury Lifestyle Management company based in London!As the company is expanding, they are looking to hire an Arabic speaking Luxury Travel Consultant on a hybrid basis (in office twice per week in Central London).Your role will be building long lasting relationships with their high-end clients and tailoring their journeys to them with the highest standard of service, as well as offering the most exclusive deals, becoming your clients trusted partner for travel to some of the most unique destinations worldwide.Native fluency in Arabic, specifically Modern Standard Arabic and an excellent command of English (written and spoken, C1 level minimum) is essential for this role, as well as previous experience within the luxury travel or hospitality sectors and proficiency in a GDS (e.g. Amadeus). Fluency in French is also an advantage.One of the big perks of being part of the team: you&rsquo;ll have access to employee discounts on travel and lifestyle offers!Salary is &pound;30,000-35,000 + individual performance bonus.Interested? Please apply directly with your CV.Any questions? You can email e.jacq@eurolondon.com.

Luxury Travel Consultant - Arabic speaking

International&nbsp;Co-ordinator&nbsp;-&nbsp;(French Speaking)Role&nbsp;PurposeTo&nbsp;manage&nbsp;the&nbsp;international&nbsp;repatriation&nbsp;of&nbsp;deceased&nbsp;persons,&nbsp;ensuring&nbsp;all&nbsp;logistical,&nbsp;legal,&nbsp;and&nbsp;administrative&nbsp;requirements&nbsp;are&nbsp;completed&nbsp;accurately,&nbsp;efficiently,&nbsp;and&nbsp;with&nbsp;compassion.Key&nbsp;Responsibilities<ul class="text">
<li>Coordinate&nbsp;all&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;international&nbsp;repatriations.</li><li>Liaise&nbsp;with&nbsp;overseas&nbsp;funeral&nbsp;homes,&nbsp;consulates,&nbsp;embassies,&nbsp;airlines,&nbsp;and&nbsp;government&nbsp;agencies.</li><li>Prepare&nbsp;and&nbsp;process&nbsp;all&nbsp;required&nbsp;documentation&nbsp;(death&nbsp;certificates,&nbsp;permits,&nbsp;translations,&nbsp;customs&nbsp;forms).</li><li>Arrange&nbsp;transport&nbsp;logistics,&nbsp;including&nbsp;flights&nbsp;and&nbsp;ground&nbsp;handling.</li><li>Provide&nbsp;clear,&nbsp;sensitive&nbsp;communication&nbsp;and&nbsp;support&nbsp;to&nbsp;families&nbsp;throughout&nbsp;the&nbsp;process.</li><li>Produce&nbsp;estimates&nbsp;and&nbsp;invoices;&nbsp;maintain&nbsp;accurate&nbsp;case&nbsp;records.</li><li>Work&nbsp;with&nbsp;internal&nbsp;teams&nbsp;to&nbsp;ensure&nbsp;smooth&nbsp;case&nbsp;progression.</li><li>Ensure&nbsp;compliance&nbsp;with&nbsp;international&nbsp;laws,&nbsp;airline&nbsp;regulations,&nbsp;and&nbsp;company&nbsp;standards.</li><li>Maintain&nbsp;strong&nbsp;relationships&nbsp;with&nbsp;global&nbsp;partners&nbsp;and&nbsp;service&nbsp;providers.</li></ul>
Skills&nbsp;&amp;&nbsp;Experience<ul class="text">
<li>Fluent to native in French</li><li>Fluent in English&nbsp;</li><li>Excellent&nbsp;organisational&nbsp;and&nbsp;communication&nbsp;skills.</li><li>Ability&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;time-critical&nbsp;cases.</li><li>High&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;accuracy&nbsp;in&nbsp;documentation.</li><li>Strong&nbsp;customer&nbsp;service&nbsp;skills&nbsp;with&nbsp;a&nbsp;compassionate&nbsp;approach.</li><li>Proficient&nbsp;in&nbsp;MS&nbsp;Office&nbsp;and&nbsp;case&nbsp;management&nbsp;systems.</li><li>Desirable:&nbsp;experience&nbsp;in&nbsp;repatriation,&nbsp;logistics,&nbsp;aviation,&nbsp;or&nbsp;funeral&nbsp;services;&nbsp;foreign&nbsp;language&nbsp;skills.</li></ul>
Personal&nbsp;Attributes<ul class="text">
<li>Empathetic,&nbsp;professional,&nbsp;and&nbsp;discreet.</li><li>Calm&nbsp;under&nbsp;pressure&nbsp;and&nbsp;adaptable.</li><li>Proactive&nbsp;problem-solver.</li><li>Culturally&nbsp;aware&nbsp;and&nbsp;respectful.</li></ul>

International Co-ordinator - (French Speaking)

Luxury Travel Consultant (m/f/d) &ndash; German-speakingCustomer Service (Dining, Entertainment, Lifestyle, Travel)Spain or United KingdomFull-timeDescriptionTo strengthen our client's team, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement.The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world&rsquo;s major financial hubs.Your responsibilities:<ul>
<li>Advising our customers &ndash; premium cardholders &ndash; by telephone and email in German and English</li><li>Handling customer enquiries, from preparing quotes to invoicing individual trips</li><li>Making bookings with airlines, hotels and travel agencies</li><li>Preparing bespoke quotes and travel documents, as well as drawing up itineraries</li><li>Passionately advising on and arranging travel experiences</li><li>Actively selling special promotions and exclusive offers</li></ul>
Your profile:<ul>
<li>Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference)</li><li>Additional language skills in French or Italian would be an advantage</li><li>A university degree or equivalent qualification, ideally in the tourism sector</li><li>Several years&rsquo; professional experience in the travel industry, with a tour operator or travel agency</li><li>Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations</li><li>A passion for travel and the luxury lifestyle, including gastronomy, events and culture</li><li>Service-oriented, flexible and able to work under pressure</li><li>Positive attitude and alignment with the comoany's values</li><li>Strong communication skills</li><li>Willingness to work full-time with a minimum workload of 80%</li><li>Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off</li></ul>
Unfortunately, they are unable to consider candidates from other sectors for this role.BenefitsWhat&rsquo;s in it for you:Their employees are at the heart of the company, and they place great importance on recognition and rewards &ndash; both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey.Rewards designed around you:<ul>
<li>They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus.</li><li>In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work</li><li>Paid sabbaticals &ndash; One (1) month&rsquo;s paid sabbatical after every 5 years of service, without affecting your annual leave</li><li>They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius.</li><li>Extra Rewards &ndash; An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty</li><li>Remote Work Holidays for a limited period &ndash; Work from anywhere in the world</li><li>Employee discounts &ndash; Access to exclusive travel and lifestyle offers</li><li>Be part of a global, dynamic and inclusive team with diversity at its heart</li><li>Genuine career opportunities in a growing, international company</li><li>Relocation package (applies only to relocation to South Africa, i.e. visa, flight, etc.)</li></ul>
Who They Are:A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel.The goal is simple: they aim to become the world&rsquo;s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members.As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment.&nbsp;Their commitment to diversity:They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices &ndash; from recruitment to promotion &ndash; are based on performance, competence, commitment and business requirements.

Luxury Travel Consultant - German speaking

*Start Date November*&nbsp;We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.&nbsp;Job functions:-Speaking to clients to quickly get to the root of their problem.-Providing timely and accurate customer feedback.-Helping customers via calls, emails, community posts and live chat.-Use a positive personality and experience, not a script-Assisting customers with their technical and software related problems-Configuring and installing software over the phone at restaurant locations-Provide outstanding service-Know limitations and when to should ask for advice-Own the resolution to the problem; don't leave the customer hanging-Accurately and efficiently log all contacts in our CRM (Salesforce)-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback&nbsp;About You:- Fluent to a native level in: German- Fluent level of English- Open to work on weekends if need be-Interpersonal skills, and passion for providing excellent customer service-Strong communication skills: active listening, writing/typing, informal communication-Restaurant/ Hospitality experience is an added bonus.-At least one years experience providing customer support would be ideal - preferably in a software support environment-Knowledge of current Microsoft Windows operating systems-Knowledge of iOS and Apple Hardware-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Norwegian Speaking Customer Service

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