Customer Service

French Speaking Customer Service & Onboarding Administrator

2 months ago

Job Title: French-Speaking Customer Service & Onboarding Administrator

Location: Lichfield, Office-Based

Type: Permanent

Salary: Up to £29,000 per annum

Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield.

Key Responsibilities:

  • Customer Service:

    • Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.
    • Offer detailed information about our products and services.
    • Resolve customer issues efficiently, ensuring high levels of satisfaction.
  • Onboarding:

    • Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.
    • Support potential franchisees from their initial inquiry through the entire onboarding process.
    • Conduct welcome calls and provide necessary training and information to new franchisees.
  • Administration:

    • Maintain accurate and up-to-date records in our client's CRM system.
    • Prepare and manage onboarding documentation and materials.
    • Collaborate with various departments to address and resolve any onboarding or customer service issues.


  • Native fluency in French essential 
  • Previous experience in customer service essential
  • Additional experience within administration, Recruitment, or onboarding advantageous 
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with attention to detail.
  • Proficiency in Microsoft Office
  • Ability to work independently and as part of a team.


  • Company-wide training programme to develop key skills.
  • A supportive and friendly team environment.
  • 25 days holiday, plus bank holidays.
  • Staff purchase scheme – take home products for FREE.
  • Non-contributory private health care and critical illness cover.
  • Generous contributory pension scheme.
  • Life insurance at three times salary.
  • Employee assistance programme.
  • A varied and autonomous role within a financially stable business.

If you are a proactive individual with a passion for customer service and fluent in French, we would love to hear from you. Please apply or send your CV direct to 

Interested? Apply Now.