Location: UK Office
Specialism: Temporaries Division
Languages: English and Spanish
My Spanish skills were certainly advantageous when taking part in the Running of the Bulls at the Festival of San Fermin in Pamplona.

Alex Poyot

*Start Date August*]We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.&nbsp;Job functions:-Speaking to clients to quickly get to the root of their problem.-Providing timely and accurate customer feedback.-Helping customers via calls, emails, community posts and live chat.-Use a positive personality and experience, not a script-Assisting customers with their technical and software related problems-Configuring and installing software over the phone at restaurant locations-Provide outstanding service-Know limitations and when to should ask for advice-Own the resolution to the problem; don't leave the customer hanging-Accurately and efficiently log all contacts in our CRM (Salesforce)-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback&nbsp;&nbsp;About You:- Fluent to a native level in: German- Fluent level of English- Open to work on weekends if need be-Interpersonal skills, and passion for providing excellent customer service-Strong communication skills: active listening, writing/typing, informal communication-Restaurant/ Hospitality experience is an added bonus.-At least one years experience providing customer support would be ideal - preferably in a software support environment-Knowledge of current Microsoft Windows operating systems-Knowledge of iOS and Apple Hardware-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Alex Poyot

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Client Support (German Speaking)

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