Customer Success Team Leader
Location: London (Hybrid)
Salary: Negotiable DOE
Contract: Permanent, Full-Time
Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity for a people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success.
The Role:
- Lead, mentor, and develop a team of Customer Success professionals
- Drive customer retention, satisfaction, and account growth initiatives
- Support the team in managing strategic customer relationships and escalations
- Monitor team performance through KPI reporting and operational analysis
- Collaborate with internal stakeholders to improve customer experience and service delivery
- Identify opportunities for process improvements and operational efficiencies
- Support onboarding, training, and ongoing development across the team
- Ensure high standards of client engagement and service delivery are maintained
About You:
- Previous experience leading a Customer Success, Account Management, or SaaS support team
- Strong coaching, mentoring, and people management skills
- Experience working within a SaaS or technology-led environment
- Commercially aware with strong analytical and reporting capabilities
- Excellent communication and stakeholder management skills
- Able to lead within fast-paced and evolving environments
- Passionate about customer experience, retention, and team development
This is a fantastic opportunity to join a growing organisation where you can play a key role in developing customer success strategy, leading a talented team, and driving long-term client relationships.
