Customer Support Advisor

Customer Support Advisor 

Location: Neuss (Hybrid working)

Salary: €38,000 – €42,000 per year + 10% annual bonus

Contract: Permanent, Monday to Friday - 37.5 hours a week

The Opportunity

We are recruiting a Customer Support Advisor for a well-established European organisation that supports a large network of independent businesses.

This role sits within a central support function and focuses on managing enquiries, resolving operational issues, and ensuring a high level of service for business partners. The position is hybrid, with regular on-site collaboration in Neuss.

Key Responsibilities

• Act as the first point of contact for business partners, handling enquiries via phone, email, and internal systems
• Log, track, and manage support requests accurately using a ticketing or case-management system
• Coordinate with internal teams and external partners to ensure timely resolution of issues in line with agreed service levels
• Monitor open cases, provide clear updates, and follow through until resolution
• Identify recurring issues or patterns and escalate insights to relevant stakeholders
• Support updates to business records, including operational or contact detail changes
• Maintain accurate documentation while adhering to data protection and confidentiality standards

What We’re Looking For

• Fluency in both English and German are essential
• Experience in a customer support, service desk, operations support, or coordination role
• Strong communication skills with the ability to explain information clearly and professionally
• Highly organised, detail-oriented, and comfortable managing multiple cases simultaneously
• Confident using CRM, ticketing, or service-management systems
• A proactive, problem-solving mindset

What’s on Offer

• Salary: €38,000 – €42,000, depending on experience
• Hybrid working model based in Neuss
• Structured onboarding and clear internal processes
• Collaborative, international working environment
• Stable, long-term opportunity within an established organisation

Why Apply?

This role is well suited to someone who enjoys supporting business customers, coordinating solutions, and ensuring consistent service delivery. You’ll be a key link between business partners and internal teams, helping ensure smooth operations across a broad European network.