Italian Speaking Customer Service Specialist

Italian Speaking Customer Service Advisor

Location: Nottingham (Hybrid – 2 days in the office, 3 days working from home)

Salary: £24,000 per annum

Contract: Full-time, Permanent

Hours: Monday to Friday, 8am–4pm or 9am–5pm

We’re looking for a Italian Speaking Customer Service Advisor to join a collaborative and fast-moving international team based in Nottingham. You’ll support a range of business customers, ensuring excellent service delivery across order management, logistics coordination, and after-sales care.

This is a fantastic opportunity for someone fluent in Italian and English who enjoys problem-solving, communicating with people from different backgrounds, and working in a team that values professionalism and positivity.

Key Responsibilities

• Manage and process customer orders accurately and efficiently.
• Coordinate deliveries and returns, ensuring issues are resolved promptly.
• Communicate clearly with internal departments (credit control, planning, logistics, and sales) to ensure customer expectations are met.
• Build strong relationships with business clients, keeping them informed on product updates, availability, and promotions.
• Handle and resolve customer queries, ensuring the best possible outcome for both the client and the business.
• Prepare reports, update records, and assist with any customer-related data requests.
• Identify opportunities to improve service levels and operational processes.

Skills and Experience

• Fluent in Italian and English (both written and spoken).
• Previous experience in customer service, sales support, or order management preferred.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office, especially Excel.
• A team player who enjoys collaborating and finding practical solutions.

What’s on Offer

• Competitive salary of £24,000 per annum.
• Hybrid working model (2 days in the Nottingham office, 3 from home).
• Supportive and diverse team culture.
• Career development opportunities in a growing international organisation.
• Staff discounts and access to company benefits.

If you’re fluent in Italian and English and want to join a friendly, fast-paced environment where you can make a real impact on customer satisfaction, we’d love to hear from you.