Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Czech speaking Customer Care AdministratorSalary:&nbsp;&pound;25,000Working Pattern:&nbsp;Monday &ndash; Friday, 08:00 &ndash; 16:15Location:&nbsp;Remote (with 1 day per month in the office)&nbsp;Our client is looking for a dedicated and customer-focused&nbsp;Customer Care Administrator&nbsp;to join their growing team. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment.&nbsp;The Role:As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the company&rsquo;s values while ensuring every customer interaction is handled professionally and efficiently.&nbsp;Key Responsibilities:<ul>
<li>Respond to customer queries and process requests via phone using internal ticketing systems, in line with company policies and service level agreements.</li><li>Make outbound calls where necessary to resolve customer queries and ensure satisfaction.</li><li>Build and maintain strong relationships with both new and existing customers, supporting retention and engagement.</li><li>Handle a variety of customer requests with a proactive, flexible, and positive approach.</li><li>Maintain accurate records and ensure all processes are followed correctly.</li><li>Stay up to date with company processes, structure, and product offerings.</li><li>Contribute to ongoing team development and continuous improvement initiatives.</li></ul>
&nbsp;Candidate Profile:<ul>
<li>Fluent in&nbsp;English&nbsp;(written and spoken) essential</li><li>Fluent in&nbsp;Czech&nbsp;(written and spoken) essential</li><li>Advantageous if you speak either Polish or Slovenian as well</li><li>Strong IT skills and confidence using systems and databases.</li><li>Excellent communication skills with the ability to build relationships at all levels.</li><li>A proactive problem-solver with a positive and adaptable attitude.</li><li>Passionate about delivering exceptional customer service.</li><li>Experience with sales processes or order management systems is advantageous but not essential.</li></ul>
&nbsp;What&rsquo;s on Offer:<ul>
<li>Hybrid working with minimal office attendance (1 day per month)</li><li>Supportive team environment with opportunities for development</li><li>Structured working hours with no weekend shifts</li></ul>
&nbsp;This is a fantastic opportunity for a multilingual candidate looking to build a long-term career in customer care within a supportive and forward-thinking organisation.

Czech speaking Customer Care Administrator

Salary: £25,000

Working Pattern: Monday – Friday, 08:00 – 16:15

Location: Remote (with 1 day per month in the office)

 

Ou...

Czech speaking Customer Care Administrator

Travel Consultant (m/f/d) &ndash; German-speakingCustomer Service (Dining, Entertainment, Lifestyle, Travel)EUROPE &middot; London, England, United KingdomFull-timeDescriptionTo strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement.The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world&rsquo;s major financial hubs.Your responsibilities:<ul>
<li>Advising our customers &ndash; premium cardholders &ndash; by telephone and email in German and English</li><li>Handling customer enquiries, from preparing quotes to invoicing individual trips</li><li>Making bookings with airlines, hotels and travel agencies</li><li>Preparing bespoke quotes and travel documents, as well as drawing up itineraries</li><li>Passionately advising on and arranging travel experiences</li><li>Actively selling special promotions and exclusive offers</li></ul>
Your profile:<ul>
<li>Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference)</li><li>Additional language skills in French or Italian would be an advantage</li><li>A university degree or equivalent qualification, ideally in the tourism sector</li><li>Several years&rsquo; professional experience in the travel industry, with a tour operator or travel agency</li><li>Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations</li><li>A passion for travel and the luxury lifestyle, including gastronomy, events and culture</li><li>Service-oriented, flexible and able to work under pressure</li><li>Positive attitude and alignment with the comoany's values</li><li>Strong communication skills</li><li>Willingness to work full-time with a minimum workload of 80%</li><li>Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off</li></ul>
Unfortunately, they are unable to consider candidates from other sectors for this role.BenefitsWhat&rsquo;s in it for you:Their employees are at the heart of the company, and they place great importance on recognition and rewards &ndash; both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey.Rewards designed around you:<ul>
<li>They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus.</li><li>In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work</li><li>Paid sabbaticals &ndash; One (1) month&rsquo;s paid sabbatical after every 5 years of service, without affecting your annual leave</li><li>They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius.</li><li>Extra Rewards &ndash; An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty</li><li>Remote Work Holidays for a limited period &ndash; Work from anywhere in the world</li><li>Employee discounts &ndash; Access to exclusive travel and lifestyle offers</li><li>Be part of a global, dynamic and inclusive team with diversity at its heart</li><li>Genuine career opportunities in a growing, international company</li><li>Relocation package (applies only to relocation to South Africa, i.e. visa, flight, etc.)</li></ul>
Who They Are:A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel.The goal is simple: they aim to become the world&rsquo;s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members.As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment.&nbsp;Their commitment to diversity:They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices &ndash; from recruitment to promotion &ndash; are based on performance, competence, commitment and business requirements.

German speaking Travel Consultant

Dedicated Lifestyle Manager - Arabic SpeakingUnited KingdomDescriptionTo complement the team in the United Kingdom, they are looking for an Arabic-speaking Dedicated Lifestyle Manager in the area of Luxury Lifestyle Management.The global leader in lifestyle and travel services. Since 1998, their personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.Overview of responsibilities: <ul>
<li>Advise our premium customers - on the phone and by email in Arabic and English.</li><li>Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.</li><li>Make reservations with restaurants, airlines, hotels, and destination agencies.</li><li>Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing.</li><li>Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities.</li></ul>
RequirementsYour Profile: <ul>
<li>You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).</li><li>Have completed tertiary qualification or equivalent training, ideally in the field of tourism.</li><li>Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.</li><li>Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.</li><li>Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.</li><li>Are service-oriented, flexible and able to work under pressure.</li><li>Have a positive attitude and identify with the company values.</li><li>Have excellent communication skills.</li><li>Value exceptional service and live by this motto.</li><li>Are available on a full-time basis (40hrs per week).</li></ul>
Guidelines for Hybrid/Home Office option: <ul>
<li>Located in Kingdom.</li><li>Please note that if you live within a commutable distance of the office, you will have the opportunity to work in a hybrid model &ndash; at least 3x per week in the office.</li><li>A secure home office at your confirmed address, free from background noise or other distractions.</li><li>You must meet their minimum internet speeds if you want to work remotely / in their hybrid model and this will be checked during the recruitment process and again when you join. They also have a great office that you can work from as an alternative.</li></ul>
Benefits Their people are at the heart of the business, and they have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where they celebrate those who have gone that extra mile in their role. They also encourage all their staff to incorporate their aspirations and interests into their career at the company and they are there every step of the way to support development.Rewards designed around you:<ul>
<li>Hybrid working. You can combine working from home and working from the office. If you don&rsquo;t live near the office, then they are open to fully remote working options too.</li><li>Paid time away from work. Their employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.</li><li>Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.</li><li>Extra Rewards. Lucrative Loyalty Rewards program which includes a bonus and gift to say thank you for being part of the team.</li><li>Remote Working Holidays - possibilities to Travel and Work anywhere in the world!</li><li>Employee Discounts. Access to lots of great travel and entertainment discounts as our clients&rsquo; members would!</li><li>Be part of our global, dynamic, and inclusive Team, with diversity at its core.</li><li>Genuine career opportunities within a dynamic and international company.</li></ul>
Who They Are A global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Their clients and colleagues are the corner stones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. The goal is simple, to become the most trusted service business in the world.They deliver their service through a combination of proprietary, unique technology-enabled platform and the expertise of their highly trained lifestyle managers. The company is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, our client joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.Commitment to Diversity Our client collects and processes personal data in accordance with applicable data protection laws.

Dedicated Lifetsyle Manager - Arabic speaking

Dutch speaking Recall Administrator Remote (Laptop collection required)&pound;13.47 per hourFull-timeOngoing TempWeekly PayEuro London is working with a leading outsourcing customer service partner to recruit a Dutch speaking Recall Administrator for an exciting, ongoing project.If you&rsquo;re organised, detail-focused, and confident communicating in Dutch, this could be your next move.What&rsquo;s on offer:<ul>
<li>&pound;13.47 per hour</li><li>Weekly pay</li><li>Full time hours</li><li>Ongoing temporary assignment</li><li>Remote working (equipment provided &ndash; laptop collection from the office required)</li></ul>
What you&rsquo;ll be doing:<ul>
<li>Managing product recall cases</li><li>Handling inbound and outbound communication in&nbsp;Dutch</li><li>Updating systems accurately and efficiently</li><li>Providing clear, professional support to customers</li></ul>
What we&rsquo;re looking for:<ul>
<li>Fluent Dutch (written and spoken)</li><li>Strong administrative and communication skills</li><li>Good attention to detail</li><li>Available to start in April</li></ul>
Ready to get started? Apply now and join a fast-paced, supportive team making a real difference.Please send your CV to <a href="mailto:c.grosvenor@eurolondon.com">c.grosvenor@eurolondon.com</a>Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Dutch speaking Recall Administrator

Venue Sourcing Specialist &ndash; German Speaking London, UK - HybridAbout our client:They provide more than meeting and event planning services: they create connections that inspire, motivate and change behavior for their customers. As the world&rsquo;s most trusted and innovative meetings and events agency, our client cultivates a culture of people, passion and purpose to drive business forward.Headquartered in Chicago, with locations in 50+ countries across the world, the team of 1,500+ people are committed to sustainability and driving success for their customers, their business and themselves. Their values are at the heart of everything they do, and they look for people that want to be a part of something special, can rise to their standards and love to bring their unique perspective to the table. In the UK they have a team of around 300 located across four offices or remote based.While they can&rsquo;t guarantee every day will be the best (who can?), they can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.About the role:They are looking for a Venue Sourcing Specialist &ndash; German Speaking to join their dynamic team in the London office. As an integral part of their venue search team, you will be responsible for providing operational ownership of key client relationships alongside mentoring and developing other team members delivering high quality end to end venue sourcing to our clients.&nbsp; &nbsp;Do you have international venue sourcing, contracting, and negotiating expertise coupled with client relationship experience? Do you enjoy sharing your knowledge and expertise in supporting your fellow team colleagues or would like to have that in your next role?Sound like you? Read on!As a Venue Sourcing Specialist, you will: <ul>
<li>Take operational ownership of key client relationships, collaborating with the Customer Experience Manager / Account Management, understanding the client objectives, their strategic requirements and leading and delivering exceptional levels of service to proactively secure robust partnerships.&nbsp;&nbsp;&nbsp;</li></ul>
<ul>
<li>Provide an end-to-end venue sourcing service &ndash; including understanding and collaborating with the client to shape the brief, sourcing of suitable venues and locations, negotiation of rates and other contractual terms, creation of proposals and any pre- and post-event support.&nbsp;</li><li>Mentor and support other team members, ensuring that client objectives and messages are managed clearly and proactively throughout.</li><li>Proactively support on client review meetings, ensuring that all client objectives and service levels are understood and consistently met or exceeded. To be suitably qualified in all relevant systems, and processes in line with your client requirements.&nbsp;&nbsp;</li><li>Work with the finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.</li><li>Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.</li></ul>
You&rsquo;re good at: <ul>
<li>Proven UK and International Venue and Destination knowledge</li><li>Excellent communication skills along with a calm, positive and collaborative approach</li><li>Proven negotiating and contracting experience with external suppliers</li><li>Comfortable dealing with people at all levels both face to face and by telephone / email</li><li>Significant experience of working within a customer facing support environment</li><li>MS Office skills including Excel, you will also have experience of entering and extracting data from databases</li><li>Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change</li></ul>
You might also have: <ul>
<li>Venue booking system experience</li><li>Previous experience of using Cvent</li></ul>
Our Benefits for this role: <ul>
<li>Life Assurance x2 your annual salary</li><li>25 days holiday plus bank holidays</li><li>Birthday day off</li><li>Holiday Purchase Scheme - allowing up to 5 additional holidays days</li><li>Discounted rates on Hotels &amp; Travel</li><li>Gym &amp; Fitness Discounts&nbsp;</li><li>Private Healthcare</li><li>Pension Scheme</li><li>Company Sick pay</li><li>Lifestyle Benefits</li></ul>
You should know:<ul>
<li>This is a hybrid role that requires 3 days a week in the London office</li><li>The shift patterns for venue search are &nbsp;9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break</li><li>You must be fluent in German for this role </li><li>You may be required to travel to attend company meetings / events or familiarization trips in the UK or Overseas</li></ul>

German speaking Venue Sourcing Specialist

Dutch Speaking Customer Service AdvisorContract:&nbsp;PermanentSalary:&nbsp;&pound;27,000 + Performance BonusLocation:&nbsp;Newport (Hybrid Working Available)Start Date:&nbsp;ASAP&nbsp;Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You&rsquo;ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.&nbsp;Key Responsibilities:<ul>
<li>Responding to customer queries in both Dutch and English via phone and email</li><li>Supporting the full lifecycle of claims, from information gathering to resolution</li><li>Maintaining accurate customer records and case notes in the system</li><li>Providing clear, empathetic, and professional communication at all times</li><li>Liaising with other departments to ensure smooth and timely customer support</li><li>Handling complaints in line with company policy</li></ul>
&nbsp;Candidate Requirements:<ul>
<li>Fluency in both Dutch and English (spoken and written)</li><li>Strong customer service skills with a desire to deliver excellent experiences</li><li>Ability to manage multiple tasks with accuracy and attention to detail</li><li>Confident communication and problem-solving skills</li><li>Previous experience in customer service or claims handling is an advantage, but not essential</li><li>Proactive, team-oriented approach with a willingness to learn</li></ul>
&nbsp;Benefits Include:<ul>
<li>&pound;27,000 base salary + performance-related bonus</li><li>25 days&rsquo; annual leave (plus the option to buy/sell additional days)</li><li>5% matched pension scheme</li><li>Private medical insurance and life cover</li><li>Employee assistance programme</li><li>Comprehensive training and career development support</li><li>Inclusive, international working environment</li><li>Wellbeing initiatives and regular team events</li></ul>
&nbsp;If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Dutch Speaking Customer Service Advisor

Job Description: We are seeking a detail-oriented and friendly individual to contact attendees following events to gather valuable feedback on their experience. In this role, you will make outbound calls, ask structured questions, and accurately record responses to help clients understand event performance and identify areas for improvement.Key Responsibilities:<ul data-spread="false">
<li>Conduct outbound calls to event attendees in a professional and courteous manner</li><li>Follow a provided script to collect feedback on event satisfaction, organization, and overall experience</li><li>Accurately document responses and highlight key insights</li><li>Maintain a positive and engaging tone to encourage honest feedback</li><li>Meet daily call and data collection targets</li></ul>
Requirements:<ul data-spread="false">
<li>Strong communication and listening skills</li><li>Confident phone manner and ability to build rapport quickly</li><li>Good attention to detail and data entry accuracy</li><li>Previous customer service or call center experience preferred</li></ul>

Dutch speaking Event Support 

Job Title: Customer Service Specialist (French &amp; English)
Location: Cologne
Contract: Permanent, Full-Time
&nbsp;
We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany.
This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork are at the heart of everything they do.
If you are passionate about customer support, enjoy solving problems, and want to be part of a collaborative and fast-moving environment, this could be the next step in your career.
The Role As a Customer Service Specialist, you will be the main point of contact for customers using the company&rsquo;s online marketplace. You will manage a wide range of enquiries, build trusted relationships, and ensure that every interaction is handled with professionalism, efficiency, and care.
You will work closely with internal teams across operations, logistics, finance, sales, and support to resolve issues, manage escalations, and deliver a seamless end-to-end customer experience.
What you will be doing
<ul>
<li>Acting as the first contact for customers via phone, email, and digital channels</li>
<li>Handling enquiries related to orders, processes, logistics, finance, and claims Investigating and resolving customer issues quickly and effectively</li>
<li>Managing escalations and coordinating with internal stakeholders</li>
<li>Building strong, long-term customer relationships through clear communication and service excellence</li>
</ul>
What we are looking for
<ul>
<li>C2 level French and B2/C1 level English (written and spoken)</li>
<li>Initial experience in customer service, customer support, call centre, or similar roles</li>
<li>Confident communicator with strong problem-solving skills and a calm approach under pressure</li>
<li>Comfortable working with multiple systems (e.g. CRM, ticketing tools, Microsoft Office)</li>
<li>Experience in automotive, logistics, or digital marketplaces is an advantage but not essential &ndash; full training will be provided</li>
</ul>
What&rsquo;s on offer
<ul>
<li>Hybrid working model 28 days holiday plus your birthday off</li>
<li>Annual Wellbeing Day and a paid Charity Day</li>
<li>Modern offices in K&ouml;ln M&uuml;lheim with excellent transport links</li>
<li>Structured onboarding, training, and long-term development opportunities</li>
<li>Supportive, inclusive culture within an international environment</li>
</ul>
If you are looking to join a business that values people, invests in development, and is shaping the future of its industry, we would be pleased to hear from you. Please apply with your CV in English.

Czech speaking Customer Care Administrator

Interested? Apply Now.

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