French
Customer Service

French Speaking Customer Service Administrator

about 12 hours ago

French Speaking Customer Service Administrator

Location: Exeter, Devon – Hybrid Working

Salary: £24,500 per annum

Contract: Permanent, Full-Time

Hours: 35.25 hours per week

 

We are recruiting for a French Speaking Customer Service Administrator to join an established international business based in Exeter.

 

This is a varied position combining B2B customer service, sales administration and order management. You will be responsible for supporting French-speaking customers, processing orders and ensuring deliveries and customer enquiries are handled efficiently.

 

The Role

  • Process customer orders, credits and pricing adjustments accurately
  • Manage customer enquiries and resolve issues in a timely manner
  • Monitor deliveries, backorders and product availability
  • Maintain strong relationships with customers and internal departments
  • Liaise with logistics and sales teams to ensure smooth order fulfilment
  • Handle customer complaints and provide effective solutions
  • Maintain accurate customer records and update internal systems
  • Support sales reporting and general administrative activities

 

About You

  • Fluent French and English, both written and spoken – essential
  • Previous B2B customer service or sales administration experience
  • Excellent communication and organisational skills
  • Strong attention to detail and ability to manage multiple tasks
  • Confident using Microsoft Office, particularly Excel and Outlook
  • Comfortable working with customer orders, enquiries and deadlines
  • Proactive, adaptable and able to work independently or as part of a team
  • Experience with SAP or other ERP systems would be advantageous but is not essential

 

What's on Offer

  • Hybrid working with flexibility to work from home
  • 25 days' annual leave, increasing with service
  • Up to 70% staff discount
  • Pension scheme with up to 6% employer matching
  • Option to buy or sell annual leave
  • Early finish on Fridays
  • Cycle to Work Scheme and additional employee benefits

 

This is a fantastic opportunity for a French-speaking professional with a background in customer service or sales administration to join an established international business.

 

If interested, please apply today.

Interested? Apply Now.