Polish Speaking Customer Service Advisor

Polish Speaking Customer Service Advisor

Location: Maidenhead (Hybrid – 3 days in the office, 2 days working from home after training)

Salary: £29,000 – £32,000 per annum (depending on languages - see below)

Contract: 6-Month Temp to Perm

Start Date: Monday 17th November

We’re looking for a motivated and language-skilled Customer Service Advisor to join an international business in Maidenhead. This is a fantastic opportunity for someone fluent in Polish, ideally with a second European language such as Czech. Other languages that would also be considered include Italian, French, Swedish, Finnish, European Spanish, Arabic, and other European languages.

This role offers the chance to work in a collaborative, multicultural environment supporting suppliers and partners across Europe.

About the Role

As a Customer Service Advisor, you will provide high-quality support to business suppliers and partners, helping to resolve queries, verify documentation, and ensure a smooth onboarding and service experience. You’ll communicate by phone, email, and chat, always maintaining professionalism and accuracy.

You’ll start with 8 weeks of structured training (from 17th November) — during this period, your working hours will be 4 pm to 1 am UK time. After training, your schedule will move to standard business hours (Monday to Friday, 8 am–5 pm or 9 am–6 pm). Please note that attendance during the full training period is mandatory.

Key Responsibilities

• Provide professional and efficient customer support via phone, email, and chat.
• Review and verify compliance and regulatory documentation.
• Accurately record all customer interactions in the internal system (CRM).
• Investigate and resolve supplier queries promptly and professionally.
• Collaborate with internal teams to improve service quality and customer satisfaction.
• Assist with billing or subscription-related questions.
• Maintain excellent attention to detail and quality standards in all work.

What We’re Looking For

• Fluency in Polish (verbal and written).
• Czech language skills strongly preferred; other European languages welcome.
• Previous experience in a customer service, call centre, or administrative support role is advantageous.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask effectively.
• Confident using PC applications and CRM systems (Salesforce or similar preferred).
• A proactive, adaptable approach with a focus on accuracy and customer satisfaction.

What’s on Offer

• Competitive salary of £29,000 – £32,000 (depending on additional language skills).
• Hybrid working pattern (after training).
• Supportive, international team culture.
• Excellent training and development opportunities.
• Potential for a permanent contract after the initial 6-month term.

If you’re fluent in Polish (and ideally Czech or another European language) and are looking for a new opportunity with a supportive team and genuine growth potential, we’d love to hear from you.