Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job&nbsp;title:&nbsp;Swiss&nbsp;German&nbsp;speaking&nbsp;Customer&nbsp;Service&nbsp;AdvisorSalary:&nbsp;&pound;27,350&nbsp;per&nbsp;annum&nbsp;(+&nbsp;bonus)&nbsp;Location:&nbsp;Remote,&nbsp;with&nbsp;1&nbsp;day&nbsp;per&nbsp;month&nbsp;in&nbsp;the&nbsp;officeContract:&nbsp;Permanent,&nbsp;full-timeAre&nbsp;you&nbsp;a&nbsp;fluent&nbsp;German&nbsp;speaker&nbsp;with&nbsp;a&nbsp;passion&nbsp;for&nbsp;providing&nbsp;excellent&nbsp;customer&nbsp;service?&nbsp;We&nbsp;are&nbsp;seeking&nbsp;a&nbsp;Swiss&nbsp;German-Speaking&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;to&nbsp;join&nbsp;our&nbsp;client&rsquo;s&nbsp;team.&nbsp;This&nbsp;role&nbsp;is&nbsp;primarily&nbsp;remote,&nbsp;offering&nbsp;flexibility&nbsp;with&nbsp;just&nbsp;one&nbsp;day&nbsp;per&nbsp;month&nbsp;required&nbsp;in&nbsp;our&nbsp;client&rsquo;s&nbsp;office.Responsibilities:<ul>
<li>Handle&nbsp;customer&nbsp;enquiries&nbsp;from&nbsp;Swiss&nbsp;German-speaking&nbsp;clients&nbsp;via&nbsp;phone,&nbsp;email,&nbsp;and&nbsp;live&nbsp;chat.</li><li>Provide&nbsp;solutions&nbsp;to&nbsp;customer&nbsp;issues,&nbsp;ensuring&nbsp;satisfaction&nbsp;and&nbsp;timely&nbsp;resolution.</li><li>Maintain&nbsp;customer&nbsp;records&nbsp;and&nbsp;accurately&nbsp;log&nbsp;interactions.</li><li>Work&nbsp;collaboratively&nbsp;with&nbsp;team&nbsp;members&nbsp;and&nbsp;management&nbsp;to&nbsp;improve&nbsp;customer&nbsp;experiences.</li></ul>
What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For:<ul>
<li>Fluent&nbsp;in&nbsp;both&nbsp;written&nbsp;and&nbsp;spoken&nbsp;Swiss&nbsp;German.</li><li>Strong&nbsp;communication&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Prior&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;role&nbsp;is&nbsp;advantageous.</li><li>Ability&nbsp;to&nbsp;work&nbsp;independently&nbsp;in&nbsp;a&nbsp;remote&nbsp;setting.</li></ul>
Shift&nbsp;Pattern:&nbsp;(37.5&nbsp;hours&nbsp;a&nbsp;week)Monday,&nbsp;Tuesday,&nbsp;Wednesday,&nbsp;Friday,&nbsp;Saturday&nbsp;(11:45&nbsp;&ndash;&nbsp;20:00)Benefits:<ul>
<li>Bonus&nbsp;</li><li>Gym&nbsp;discount</li><li>Life&nbsp;insurance</li><li>Ability&nbsp;to&nbsp;work&nbsp;remote</li><li>Company&nbsp;discount</li><li>Eye&nbsp;tests</li><li>Buy/sell&nbsp;5&nbsp;days&nbsp;of&nbsp;holiday&nbsp;a&nbsp;year</li><li>Enhanced&nbsp;maternity/paternity&nbsp;pay</li></ul>
And&nbsp;many&nbsp;more!If&nbsp;you're&nbsp;a&nbsp;customer-focused&nbsp;individual&nbsp;with&nbsp;fluent&nbsp;Swiss&nbsp;German&nbsp;language&nbsp;skills,&nbsp;we'd&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you!If&nbsp;interested,&nbsp;please&nbsp;apply&nbsp;or&nbsp;send&nbsp;your&nbsp;CV&nbsp;directly&nbsp;to&nbsp;t.chau@eurolondon.com.Ich&nbsp;freue&nbsp;mich&nbsp;darauf,&nbsp;von&nbsp;Dir&nbsp;zu&nbsp;h&ouml;ren!

Job title: Swiss German speaking Customer Service Advisor

Salary: £27,350 per annum (+ bonus) 

Location: Remote, with 1 day per month in the office

Contract: Permanent...

Swiss German speaking Customer Service Advisor

Customer Services Coordinator German &pound;28,000 -&pound;30,000 - Wigan/Hybrid 3 days on site&nbsp;&nbsp;Our client, an established multinational based in Wigan are looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.&nbsp;Some of your core responsibilities will involve:&nbsp;- Delivering a high standard of service to all aspects of the Business&nbsp;- Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates .&nbsp;-Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders.&nbsp;- To handle and resolve customer complaints/enquiries in a timely and accurate manner - -Timely delivery of solutions which match the customer&rsquo;s needs and meet their objectives. This involves working closely with the Customer to determine what it is they&rsquo;re looking for and how best the company can deliver to meet expectations.&nbsp;- Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers.&nbsp;Within the role you will be expected to:&nbsp;-Fluent in German and English both spoken and written&nbsp;- Be confident to address difficult situations using the telephone as a first method of communication to the customer.&nbsp;- Be able and prepared to make decisions within the scope of the role.&nbsp;- Make quick thinking decisions and be adaptable to different situations arising and Identify issues which could potentially become problematic.&nbsp;- Oversee Customer&rsquo;s projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination.&nbsp;- Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.&nbsp;- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.&nbsp;You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases.&nbsp;Please note that we can only consider applicants who already hold a full UK work permit.&nbsp;&nbsp;Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements. To enquire about other vacancies please visit our website at www.eurolondon.com&nbsp;

German Customer Services Coordinator

German Speaking Customer Service Agent (FTC)Location:&nbsp;Nottingham (Hybrid &ndash; 2 days in the office, 3 days from home)Contract:&nbsp;12-Month Fixed TermSalary:&nbsp;&pound;24,000 per annumHours:&nbsp;Monday to Friday, 8am&ndash;4pm or 9am&ndash;5pm (with occasional Saturday work on a rota basis)&nbsp;We&rsquo;re seeking a&nbsp;German-speaking Customer Service Agent&nbsp;to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in&nbsp;German and English&nbsp;who enjoys helping customers, solving problems, and delivering a high standard of service.The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.&nbsp;Key Responsibilities<ul>
<li>Respond to customer queries in&nbsp;German and English&nbsp;via phone, email, and live chat.</li><li>Provide accurate information about products, services, and orders.</li><li>Handle customer complaints and enquiries efficiently, ensuring a positive experience.</li><li>Work closely with internal departments to resolve issues and follow up as needed.</li><li>Maintain accurate customer records and ensure timely responses.</li><li>Support the wider customer service team in achieving service targets.</li></ul>
&nbsp;What We&rsquo;re Looking For<ul>
<li>Fluent in German and English&nbsp;(both written and spoken).</li><li>Previous customer service experience preferred (office, retail, or contact centre).</li><li>Strong communication and interpersonal skills.</li><li>Excellent attention to detail and ability to multitask.</li><li>Confident using computers and managing multiple systems.</li><li>A positive attitude with a focus on teamwork and problem-solving.</li></ul>
&nbsp;What&rsquo;s on Offer<ul>
<li>Competitive salary of&nbsp;&pound;24,000&nbsp;per year.</li><li>Hybrid working &ndash; 2 days per week in the Nottingham office.</li><li>Supportive, multilingual environment with full training provided.</li><li>Opportunity to work with an international customer base.</li><li>Great experience within a dynamic and growing business.</li></ul>
&nbsp;If you&rsquo;re a fluent&nbsp;German speaker&nbsp;looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we&rsquo;d love to hear from you.

German Speaking Customer Service Agent (FTC)

Spanish&nbsp;Speaking&nbsp;Customer&nbsp;Service&nbsp;AdvisorLocation:&nbsp;Nottingham&nbsp;(Hybrid&nbsp;&ndash;&nbsp;2&nbsp;days&nbsp;in&nbsp;the&nbsp;office,&nbsp;3&nbsp;days&nbsp;working&nbsp;from&nbsp;home)Salary:&nbsp;&pound;24,000&nbsp;per&nbsp;annumContract:&nbsp;Full-time,&nbsp;PermanentHours:&nbsp;Monday&nbsp;to&nbsp;Friday,&nbsp;8am&ndash;4pm&nbsp;or&nbsp;9am&ndash;5pmWe&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Spanish&nbsp;Speaking&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;to&nbsp;join&nbsp;a&nbsp;collaborative&nbsp;and&nbsp;fast-moving&nbsp;international&nbsp;team&nbsp;based&nbsp;in&nbsp;Nottingham.&nbsp;You&rsquo;ll&nbsp;support&nbsp;a&nbsp;range&nbsp;of&nbsp;business&nbsp;customers,&nbsp;ensuring&nbsp;excellent&nbsp;service&nbsp;delivery&nbsp;across&nbsp;order&nbsp;management,&nbsp;logistics&nbsp;coordination,&nbsp;and&nbsp;after-sales&nbsp;care.This&nbsp;is&nbsp;a&nbsp;fantastic&nbsp;opportunity&nbsp;for&nbsp;someone&nbsp;fluent&nbsp;in&nbsp;Spanish&nbsp;and&nbsp;English&nbsp;who&nbsp;enjoys&nbsp;problem-solving,&nbsp;communicating&nbsp;with&nbsp;people&nbsp;from&nbsp;different&nbsp;backgrounds,&nbsp;and&nbsp;working&nbsp;in&nbsp;a&nbsp;team&nbsp;that&nbsp;values&nbsp;professionalism&nbsp;and&nbsp;positivity.Key&nbsp;Responsibilities<ul>
<li>Manage&nbsp;and&nbsp;process&nbsp;customer&nbsp;orders&nbsp;accurately&nbsp;and&nbsp;efficiently.</li><li>Coordinate&nbsp;deliveries&nbsp;and&nbsp;returns,&nbsp;ensuring&nbsp;issues&nbsp;are&nbsp;resolved&nbsp;promptly.</li><li>Communicate&nbsp;clearly&nbsp;with&nbsp;internal&nbsp;departments&nbsp;(credit&nbsp;control,&nbsp;planning,&nbsp;logistics,&nbsp;and&nbsp;sales)&nbsp;to&nbsp;ensure&nbsp;customer&nbsp;expectations&nbsp;are&nbsp;met.</li><li>Build&nbsp;strong&nbsp;relationships&nbsp;with&nbsp;business&nbsp;clients,&nbsp;keeping&nbsp;them&nbsp;informed&nbsp;on&nbsp;product&nbsp;updates,&nbsp;availability,&nbsp;and&nbsp;promotions.</li><li>Handle&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;queries,&nbsp;ensuring&nbsp;the&nbsp;best&nbsp;possible&nbsp;outcome&nbsp;for&nbsp;both&nbsp;the&nbsp;client&nbsp;and&nbsp;the&nbsp;business.</li><li>Prepare&nbsp;reports,&nbsp;update&nbsp;records,&nbsp;and&nbsp;assist&nbsp;with&nbsp;any&nbsp;customer-related&nbsp;data&nbsp;requests.</li><li>Identify&nbsp;opportunities&nbsp;to&nbsp;improve&nbsp;service&nbsp;levels&nbsp;and&nbsp;operational&nbsp;processes.</li></ul>
Skills&nbsp;and&nbsp;Experience<ul>
<li>Fluent&nbsp;in&nbsp;Spanish&nbsp;and&nbsp;English&nbsp;(both&nbsp;written&nbsp;and&nbsp;spoken).</li><li>Previous&nbsp;experience&nbsp;in&nbsp;customer&nbsp;service,&nbsp;sales&nbsp;support,&nbsp;or&nbsp;order&nbsp;management&nbsp;preferred.</li><li>Excellent&nbsp;communication&nbsp;and&nbsp;organisational&nbsp;skills.</li><li>Strong&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;ability&nbsp;to&nbsp;multitask&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;environment.</li><li>Proficient&nbsp;with&nbsp;Microsoft&nbsp;Office,&nbsp;especially&nbsp;Excel.</li><li>A&nbsp;team&nbsp;player&nbsp;who&nbsp;enjoys&nbsp;collaborating&nbsp;and&nbsp;finding&nbsp;practical&nbsp;solutions.</li></ul>
What&rsquo;s&nbsp;on&nbsp;Offer<ul>
<li>Competitive&nbsp;salary&nbsp;of&nbsp;&pound;24,000&nbsp;per&nbsp;annum.</li><li>Hybrid&nbsp;working&nbsp;model&nbsp;(2&nbsp;days&nbsp;in&nbsp;the&nbsp;Nottingham&nbsp;office,&nbsp;3&nbsp;from&nbsp;home).</li><li>Supportive&nbsp;and&nbsp;diverse&nbsp;team&nbsp;culture.</li><li>Career&nbsp;development&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;growing&nbsp;international&nbsp;organisation.</li><li>Staff&nbsp;discounts&nbsp;and&nbsp;access&nbsp;to&nbsp;company&nbsp;benefits.</li></ul>
If&nbsp;you&rsquo;re&nbsp;fluent&nbsp;in&nbsp;Spanish&nbsp;and&nbsp;English&nbsp;and&nbsp;want&nbsp;to&nbsp;join&nbsp;a&nbsp;friendly,&nbsp;fast-paced&nbsp;environment&nbsp;where&nbsp;you&nbsp;can&nbsp;make&nbsp;a&nbsp;real&nbsp;impact&nbsp;on&nbsp;customer&nbsp;satisfaction,&nbsp;we&rsquo;d&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you.

Spanish Speaking Customer Service Advisor

Polish Speaking Customer Service AdvisorLocation:&nbsp;Maidenhead (Hybrid &ndash; 3 days in the office, 2 days working from home after training)Salary:&nbsp;&pound;29,000 &ndash; &pound;32,000 per annum (depending on languages - see below)Contract:&nbsp;6-Month Temp to PermStart Date:&nbsp;Monday 17th November&nbsp;We&rsquo;re looking for a motivated and language-skilled&nbsp;Customer Service Advisor&nbsp;to join an international business in&nbsp;Maidenhead. This is a fantastic opportunity for someone fluent in&nbsp;Polish, ideally with a second European language such as&nbsp;Czech. Other languages that would also be considered include&nbsp;Italian, French, Swedish, Finnish, European Spanish, Arabic, and other European languages.&nbsp;This role offers the chance to work in a collaborative, multicultural environment supporting suppliers and partners across Europe.&nbsp;About the RoleAs a Customer Service Advisor, you will provide high-quality support to business suppliers and partners, helping to resolve queries, verify documentation, and ensure a smooth onboarding and service experience. You&rsquo;ll communicate by phone, email, and chat, always maintaining professionalism and accuracy.&nbsp;You&rsquo;ll start with&nbsp;8 weeks of structured training&nbsp;(from&nbsp;17th November) &mdash; during this period, your working hours will be&nbsp;4 pm to 1 am UK time. After training, your schedule will move to standard business hours (Monday to Friday, 8 am&ndash;5 pm or 9 am&ndash;6 pm). Please note that attendance during the full training period is mandatory.&nbsp;Key Responsibilities<ul>
<li>Provide professional and efficient customer support via phone, email, and chat.</li><li>Review and verify compliance and regulatory documentation.</li><li>Accurately record all customer interactions in the internal system (CRM).</li><li>Investigate and resolve supplier queries promptly and professionally.</li><li>Collaborate with internal teams to improve service quality and customer satisfaction.</li><li>Assist with billing or subscription-related questions.</li><li>Maintain excellent attention to detail and quality standards in all work.</li></ul>
&nbsp;What We&rsquo;re Looking For<ul>
<li>Fluency in&nbsp;Polish&nbsp;(verbal and written).</li><li>Czech&nbsp;language skills strongly preferred; other European languages welcome.</li><li>Previous experience in a&nbsp;customer service, call centre, or administrative support&nbsp;role is advantageous.</li><li>Excellent communication and interpersonal skills.</li><li>Strong attention to detail and ability to multitask effectively.</li><li>Confident using PC applications and CRM systems (Salesforce or similar preferred).</li><li>A proactive, adaptable approach with a focus on accuracy and customer satisfaction.</li></ul>
&nbsp;What&rsquo;s on Offer<ul>
<li>Competitive salary of&nbsp;&pound;29,000 &ndash; &pound;32,000&nbsp;(depending on additional language skills).</li><li>Hybrid working pattern (after training).</li><li>Supportive, international team culture.</li><li>Excellent training and development opportunities.</li><li>Potential for a permanent contract after the initial 6-month term.</li></ul>
&nbsp;If you&rsquo;re fluent in&nbsp;Polish&nbsp;(and ideally Czech or another European language) and are looking for a new opportunity with a supportive team and genuine growth potential, we&rsquo;d love to hear from you.

Polish Speaking Customer Service Advisor

German and/or French-speaking Wholesale Customer Service Representative &ndash; Hybrid (London) or Fully Remote (UK)&nbsp;We&rsquo;re looking for a&nbsp;German and/or French-speaking Customer Service Representative&nbsp;with strong&nbsp;B2B customer service experience, ideally within a&nbsp;wholesale, retail, or distribution environment.&nbsp;In this role, you&rsquo;ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You&rsquo;ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.&nbsp;This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.&nbsp;Key Responsibilities:<ul>
<li>Manage all aspescts of order processing, ensuring accuracy and timely delivery</li><li>Build and maintain strong relationships with key accounts and internal departments</li><li>Communicate proactively with clients about stock, lead times, and delivery schedules</li><li>Provide after-sales support, handling returns and credits efficiently</li><li>Liaise with the credit and operations teams to ensure smooth account management</li></ul>
&nbsp;What&rsquo;s on Offer:<ul>
<li>Hybrid role (London-based) or fully remote anywhere in the UK &ndash; only occasional London meetings (once a month or less)</li><li>A people-focused, inclusive culture that values initiative and teamwork</li><li>Competitive salary, strong benefits package, and flexibility</li><li>Real opportunities for personal and professional development</li></ul>
&nbsp;What You&rsquo;ll Bring:<ul>
<li>Fluency in&nbsp;German is essential and French would be a bonus!&nbsp;&nbsp;</li><li>Proven&nbsp;B2B customer service&nbsp;experience (wholesale experience strongly preferred)</li><li>Excellent attention to detail and organisational skills</li><li>A proactive, solution-oriented approach to problem-solving</li></ul>
&nbsp;If you&rsquo;re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we&rsquo;d love to hear from you.&nbsp;&nbsp;Apply now or send your CV to a.sarfo@eurolondon.com.

Swiss German speaking Customer Service Advisor

Interested? Apply Now.

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