Technical Account Manager

Technical Account Manager – Cloud & Virtual Desktop Solutions

Euro London’s client adds significant value to Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and reduce Azure compute and storage costs by up to 80% through automation.

With our client’s platform, partners can manage customers’ cloud environments via streamlined, multi-tenant, workflow-powered technology—enabling them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain virtual Windows endpoints across hybrid workforces, fine-tuning end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics.

Our client is a fast-moving, agile company seeking collaborative, empathetic, and driven individuals who thrive in dynamic environments.

You’ll join forces with the Customer Success Managers to deliver the highest quality Technical Account Management for the DACH( German speaking) region.

 If you’re passionate about leading the AVD transformation alongside Microsoft and our client, we’d love to speak with you.

The position can be based in the UK, Germany, Austria or The Netherlands and is fully remote based.

What You’ll Do:

Account Management:

• Manage a portfolio of customer accounts, serving as the primary point of contact for technical inquiries, issue coordination, and problem resolution.
• Advocate for customers, building strong relationships to ensure effective use of our client’s solutions and maximize their value.

Technical Advisory:

• Leverage your product expertise to act as a trusted technical advisor, guiding customers through software implementation and optimization.
• Drive adoption and recommend best practices for our client’s platform.

Customer Data Analysis:

• Collect and analyze customer data to identify trends, adoption patterns, and opportunities for improvement.
• Present Executive Business Reviews, focusing on value realization and growth opportunities, in collaboration with the Customer Success Manager.

Collaboration and Feedback:

• Work closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure customer success.
• Relay customer feedback to our client’s product and engineering teams, helping to identify friction points and suggest new features.

CRM Tracking:

• Maintain accurate records of customer interactions, activities, and progress within the CRM system.

Qualifications:

• Pre/Post-sales Account Management: Minimum 5 years of experience in account management, consulting, or professional services.
• VDI Expertise: Hands-on experience deploying and optimizing VDI environments, preferably with Azure Virtual Desktop (AVD).
• Software Background: Strong understanding of XaaS businesses (SaaS, PaaS, IaaS) and experience managing relationships across IT Operations, Finance, and Software Engineering.
• Adoption and Implementation: Ability to guide customers through software implementation, drive adoption, and ensure they realize full product value.
• Problem Solving and Analytical Skills: Strong analytical mindset to identify and address customer challenges.
• Communication and Collaboration: Excellent communication, time management, project management, and interpersonal skills.

Required Experience:

• 5+ years in pre/post-sales account management, consulting, or professional services.
• Hands-on experience with VDI environments, preferably AVD.
• Strong technical background in cloud computing, infrastructure, or related fields.
• Proven ability to build and maintain customer relationships, providing technical guidance and support.
• Experience managing complex technical projects and delivering successful outcomes.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Fluency in English and German is essential; additional languages are a plus.

We’ll look forward to hearing from you if you believe that you combine the VDI, AVD and customer relationship management and support skills with fluency in German and English.